BEDMINSTER, N.J.-Verizon Wireless has upgraded its Web site, www.verizonwireless.com. Enhanced sections of the Web site include consumer education, customer satisfaction, customer accounts, Spanish-speaking customers, business services, company information, employment, becoming a vendor and contact information.
“These enhancements to the Verizon Wireless site are part of our greater e-business strategy to increase customer satisfaction and loyalty, to make it easier for suppliers to do business with us and to attract prospective employees who demonstrate the quality and commitment we expect,” said John Stratton, vice president and chief marketing officer of Verizon Wireless.
The upgrade follows a study released earlier this week that rated telecommunications companies for online customer service. Verizon Wireless fared well, with a score of 8.8 out of 10, behind Nextel Communications Inc. and MCI, which tied with 9.1.
