LITTLE ROCK, Ark.-Regional telecommunications provider Alltel Corp. reported that privately held telecommunications and incumbent local exchange carrier Valor Telecommunications L.L.C. has extended it outsourcing contract for two more years through 2008.
Terms of the contract were not disclosed, but Alltel currently provides Valor with remote outsourcing of all production operations servicing Valor’s customer care, end-user billing, carrier access billing, operational support services and print/stuff/mail requirements. Alltel said it also provides on-site account management services at Valor’s operations in Irving, Texas, and provides remote outsourcing through Alltel’s solution center in Twinsburg, Ohio.
“This is the second extension of this contract, a clear signal that Alltel provides the complete support our customers need to thrive in today’s competitive telecom industry,” said John Milligan, vice president of telecom services for Alltel.
