Telecom NZ | January 27, 2011 | News Release
We are aware that some Telecom Retail broadband customers across New Zealand experienced difficulty when connecting to the Internet this morning. We apologise for any inconvenience this may have caused.
A technical fault affected the ability of some Telecom Retail customers wanting to log on to the Internet. Other customers may have found their existing Internet sessions interrupted by the fault.
Our customers should now be able to successfully reconnect to the Internet following resolution of this issue.
Any Telecom Retail broadband customers who may still be experiencing service issues are advised to turn their modem and computer off at the wall and wait a few minutes before switching them back on and reconnecting to the Internet.
The causes of this morning’s technical fault are being thoroughly investigated.
