December 2013

Customer Experience Management – Keeping Customers Happy & Connected: Telecom software is increasingly being used by mobile operators to manage the customer experience. The need for more advanced platforms has …

Brazil’s antitrust regulator has issued a negative assessment of Telefónica’s recent move to bolster its stake in the Telco holding company that owns about 22% of Telecom Italia, the company that controls Brazilian …

SBA Communications deepened its tower holdings in Brazil, announcing today that it has entered into an agreement to purchase 2,007 wireless sites from that country’s largest telecommunications provider Oi for …

Mobile data roaming has become the enemy of international travelers, with many coming back from trips abroad with monumental bills tied to their continued use of cellular and Wi-Fi services …

Editor’s Note: The RCR Wireless News Time Machine is a way to take advantage of our extensive history in covering the wireless space to fire up the DeLorean and take …

For mobile operators considering small cell deployments, the questions are many: backhaul, logistics, handoffs, interoperability, and of course cost. Through a series of innovative partnerships, Alcatel-Lucent has created a system …

A handful of U.K.-based telecommunication operators have agreed to a list of consumer-oriented initiatives designed to dampen the so-called “bill shock” phenomenon of when a customer received unexpected charges on …

Though only on the job for a few weeks now, Federal Communications Commission Chairman Tom Wheeler has quickly begun to layout his vision for how the government regulator will view …

Alcatel-Lucent and first responders in Nevada recently conducted a six-month trial of an LTE network for public safety, using 700 MHz allotted by the First Responders Network Authority, or FirstNet. …

Motorola’s website suffered a meltdown on “Cyber Monday” as demand for the device maker’s Moto X smartphone outstripped the capabilities of its host. Motorola had planned on offering up unlocked …

BlackBerry CEO John Chen has been on the job for almost a month now, and he is making good on his promise to focus on the software side of the …

This week we start an end of year “trends” series which looks at six large movements across wireless and wired worlds. This week, we will focus on two ways the industry is tackling the problem of growing data usage.

Canadian wireless customers beginning this week will be able to take advantage of a new “wireless code” designed to ease the burden on subscribing to wireless services. The code, which …

Verizon Wireless and AT&T Mobility are both offering high-end smartphones for free with two-year contracts. The deals are in place for Cyber Monday but may last longer. Threatened by competitors …

The United Kingdom will need to free up as much as 650 megahertz of new spectrum over the next six years if it wants to keep ahead of rising consumer …

Cloud platform provider Akamai (AKAM) hopes to secure its future with the purchase of Prolexic, a Florida-based developer of cloud-based security solutions for protecting data centers and enterprise IP applications …

South Korea’s SK Telecom continues to push the limits of LTE technology demonstrating late last week an upgrade to its LTE-Advanced service that combines spectrum assets across two bands that …