Telkomsel, Indonesia’s largest mobile operator, selected Cloudera, which it claims is the first unified big data platform powered by Hadoop, to help them become a higher-value broadband service provider.
Up until now, Telkomsel has been largely a voice and text message-based business, but is hoping this partnership will allow for faster data processing and decision-making that will help it better understand its customers.
The partnership is said to help Telkomsel better exploit the growing data volumes gathered from its 140 million subscribers in its legacy data warehouse. The company believes that the data, if properly harnessed, can provide valuable customer network insights.
The Indonesian operator is turning to Hadoop through Cloudera Enterprise to offload, extract and transform data warehouse operations to make them faster and more cost-effective for data processing and insights.
Cloudera was chosen for the perceived stability of its Hadoop distribution, widespread market share and range of relevant use cases.
“One of the first use cases we looked at was storing xDR data for longer data retention. With 100% data growth annually, Hadoop is the best option to offload the data from the EDW,” Metra Utama, VP of IT planning at Telkomsel said. “We’re looking forward to the next phase of adoption of our Cloudera environment, which will drive new analytical insights.”
Telkomsel is currently using an on-premise environment to run Cloudera, and exploring Hadoop components including Apache Hive, Spark and Impala.
Through Hadoop’s integration with Cloudera, Telkomsel said they have been able to cut down customer transaction process times from days to minutes.
