WASHINGTON-Sprint Corp. said it has decided to delay its participation in the controversial wireless directory this year due to continued legal challenges to the service. The company, which said it continues to support the voluntary 411 directory of wireless phone numbers despite the delay, cited legal challenges requiring customers to sign documentation agreeing to be included in the directory, but added it would reconsider its decision next year if the legal issues are resolved.
Sprint spokesman Scott Stoffel noted that the current requirements for a written opt-in to the directory “imposed unnecessary operational and financial burdens on operators” and that the carrier preferred an oral or electronic opt-in process for its customers.
Verizon Wireless has also refused to provide access to its customer base through the directory, citing privacy concerns, and said it would not support the directory. Analysts have noted that without Verizon Wireless’ more than 42 million wireless subscribers, a wireless directory would have little value.
The 411 directory has garnered support from other operators, including Cingular Wireless L.L.C., Nextel Communications Inc. and T-Mobile USA Inc., as well as the industry’s trade organization CTIA. Those supporters have noted that the directory has become necessary as an increasing number of consumers and businesses have switched from landline telecom services to wireless.
Various consumer surveys have shown modest support for a wireless directory, with most concerns centered on privacy issues.
