SAN FRANCISCO-Brience Inc., a provider of mobile infrastructure software, said Sun Microsystems Inc. integrated Brience’s Framework 2.0 into its existing IT infrastructure, which will enable Sun to offer its customers self-service capabilities using Web-enabled devices based on the Palm operating system.
Sun’s customers in North America can access Sun’s online order status application, allowing them to check orders at any time. Brience said its Framework solution will help Sun cut down on the number of calls to its customer service center.
“With Brience, customers can come into our system and serve themselves in whatever way is most comfortable and convenient for them,” said Susane Berger, vice president of Worldwide Sun Centers.
Framework 2.0 consists of three parts-a content transformation and deliver server; a development tool for IT developers to wirelessly enable their existing applications; and the wireless edge server, which delivers content to the wireless networks.
Framework 2.0 will adapt the content to fit in whatever wireless pipe or screen that is receiving the information. It sits behind the Web server but in front of the application server of a company, or in Sun’s case, is directly integrated with the company’s platform.
