OAKLAND, Calif.-Telamon, which makes notification, interactive response and data communications products, announced that its flagship TelAlert product has been integrated with two-way pagers and touch-tone phones.
The TelAlert product automates the process of notifying support personnel of problems on their systems and networks and in applications. The added integration of two-way pagers and phones also allows TelAlert customers to respond to those problem alerts.
“Paging support staff only solves part of the problem,” said Ross Scroggs, president of Telamon. “They need to respond to problems, but are not always near a terminal or (computer).”
TelAlert has supported numeric and alphanumeric paging in the past, but not two-way applications. The recent product, with the response option, can acknowledge the receipt of a problem alert or respond with a solution.
TelAlert interacts with several enterprise and network monitors, including Hewlett-Packard Co.’s HP OpenView IT/Operations, Remedy’s Action Request System help desk application and Tivoli’s Enterprise Console.
