Service providers have been buffeted by the explosive growth in data traffic. Meanwhile many networks remain highly siloed and are becoming more complex even as service providers move to converge …
Opinion
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Reality Check: T-Mobile USA’s pricing plan blitz and what it means to Sprint Nextel
by Dan Meyerby Dan MeyerIt’s been a very interesting week in telecom, and, as approvals are completed or underway for two large transactions, it’s worth spending some time recapping activity and looking ahead to the strategic implications.
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Whoever said “bandwidth is free” wasn’t speaking for operators trying to meet exploding user demands for video and multimedia content and communications, all while retaining customers and generating bottom line profits for shareholders.
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Reader Forum: When should a wireless carrier disclose location data to law enforcement?
by Dan Meyerby Dan MeyerWireless carriers often receive court orders to assist electronic surveillance by law enforcement agencies. In fact, over the last decade, the number of court orders for electronic surveillance has doubled to some 3,000 per year,
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Dang! This week started off so promising, but just as quickly that promise was nipped in the bud by a certain Buzz Killington.
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Editor’s Note: Welcome to our weekly feature, Analyst Angle. We’ve collected a group of the industry’s leading analysts to give their outlook on the hot topics in the wireless industry. When …
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Reality Check: Big data, big opportunities for real-time experience management
by Dan Meyerby Dan MeyerWith the increased availability of high-speed networks and end users incorporating mobile into their lives in an increasing number of ways, the amount of data generated through these interactions is growing exponentially.
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Users love their smartphones and tablets and are increasingly comfortable in being in contact with the Web all the time; mobile data is getting big and estimated to be doubling every year.
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Does this scenario sound familiar? A premier wireless retailer has great locations, robust handset selection, top-notch agents and an advanced in-store experience – it is the model for retail success … until you look behind the counter and find:
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Editor’s Note: Welcome to our weekly feature, Analyst Angle. We’ve collected a group of the industry’s leading analysts to give their outlook on the hot topics in the wireless industry. Telecom …
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Editor’s Note: Welcome to our weekly feature, Analyst Angle. We’ve collected a group of the industry’s leading analysts to give their outlook on the hot topics in the wireless industry. The Peruvian …
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The correlation between loyalty and customer experience is being brought to the forefront of organizations looking to improve their performance. Any organization can achieve nominal improvements
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Most communication service providers use data the same way they’ve been using it for years – to drive business processes; enhance network efficiencies; and identify solutions for challenges such as revenue
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For marketers, it’s highly important to understand individual customer behaviors to reward them with personalized offers. However, getting to know your customer base is only the first part of the equation.
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Hello! And welcome to our Friday column, Worst of the Week. There’s a lot of nutty stuff that goes on in this industry, so this column is a chance for …
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Software is becoming a key differentiator for mobile devices and networks, and companies throughout the wireless ecosystem are competing for software talent. Carriers, device manufacturers, chip makers, and test and …
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Distributed antenna systems are one of the fastest-growing types of cellular infrastructure. Global annual DAS sales will top $1 billion this year, ABI Research predicts. And by 2017, more than 2.5 million
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Reality Check: Semiconductor company supply chains unprepared to meet mobile device demand
by Dan Meyerby Dan MeyerMobile devices such as smartphone and tablets require powerful and innovative semiconductor chips far superior to those found in typical consumer electronics products. These chips are now in high demand because
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Spend a week in Barcelona, Spain, at the Mobile World Congress event, and you will come back home with a lot of intriguing ideas. You can be overwhelmed by the plethora of new, elegant, sleek tablets, smartphones and the like,
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Every operator knows that customer loyalty and retention are critical to bottom-line performance. But, to implement proactive loyalty and retention initiatives, operators must be able to
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I think it might be time for Samsung to have an intervention. This week, the consumer electronics giant unveiled its latest Galaxy smartphone, which according to my memory is the 39th iteration of that device in the past three weeks.
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The volume of cloud-based announcements at the Mobile World Congress in Barcelona last week reflected enterprises’ interest in having mobile services and applications delivered “as a service.”
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One of the biggest debates in wireless over the past decade is about who owns the customer: the mobile operator or a third party such as an over-the-top provider? What about when the user is a child
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Just a couple of years ago, AT&T and T-Mobile USA could not complement each other enough, what with AT&T dangling $39 billion in front of T-Mobile USA’s management. I am going to just assume that the money part had nothing to do with it and the compliments coming from company executives were honest and heartfelt.
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Self-optimizing network applications for heterogeneous networks address coverage and capacity optimization, energy savings and interference coordination, as well as handset management enabling
