In today’s dynamic business landscape, it’s essential to provide exceptional customer experiences (CX) efficiently while alleviating the burden on agents. This requires the use of automation and related technologies to expedite and manage manual processes, ensuring they keep up with fast-changing customer expectations.
Fortunately, business...
I know that now is the time of year for industry leaders to rattle off their top five predictions for the coming year, offering up a list of bullets that just so happen to fit into their product launch plans for the new year....
A couple of submissions from Nokia, here, in response to RCR's request for industry soothsayers to step forward, and tell us about the year ahead – in industrial networking, computing, sensing, analytics (and everything in between) in the name of digital change.
Carlijn Williams,...
The jointly developed solution combines a 5G private network with private MEC and NVIDIA AI Enterprise software
Verizon is putting a new proposition in front of enterprise customers: a combination of its 5G private network connectivity, plus private Mobile Edge Compute and the NVIDIA AI...
Think of all the technologies an enterprise needs to operate – cloud services, robotics, mobile devices, IoT devices, and so on and so forth. What do all of these things have in common? In some capacity, they must always stay connected to a network....
Generative AI hype hinges on its novelty: new creative possibilities, business applications, and growth opportunities. For manufacturers, this technology has the potential to streamline supply chain management, help plant managers proactively address maintenance problems and drive efficiency across manufacturing sites.
Today’s industry leaders are exploring...
Microsoft has signed a deal to sell its networking business Metaswitch to Utah-based cloud communications provider Alianza. The transaction is expected to close in the first quarter of 2025; the fee has not been disclosed. Microsoft only acquired Metaswitch in 2020, as part of...
A digital twin is like a virtual copy of a real object or system. It mimics how the real thing looks, works and behaves. The digital twin stays up-to-date with information from the real object and helps us find the best ways to improve...
The radio access network consumes, by far, the majority of power needed to operate mobile networks. Given the reality operators are facing—pressing needs to reduce operational costs while working towards long-term climate action goals without sacrificing network performance—more energy efficient RAN is a key...
IoT continues to be a dynamic and evolving field, with 2025 set to bring key transitions in technology, market dynamics, and regulatory frameworks. Transforma Insights has outlined ten critical themes, or ‘Transition Topics’, expected to shape the IoT landscape in 2025, and set to...
An edge AI “easy button” for enterprise digital transformation
In their own effort to better (and more profitably) serve enterprise customers, CSPs are going through a number of network overhauls designed to deliver customizable compute, connectivity and services directly to business locations. Similarly, the enterprises...
SK Telecom also merged its AI R&D efforts to strengthen AI and digital transformation (AT/DT) capabilities
Korean telco SK Telecom (SKT) unveiled its 2025 organizational restructuring and executive appointments to achieve progress in its dual focus areas of telecommunications and artificial intelligence (AI).
In a release,...
Red Hat, AWS will work on scaling solution availability supporting VMs, automation and AI
Red Hat is expanding its existing relationship with Amazon Web Services as it seeks to scale the availability of its solutions in the AWS Marketplace, particularly its offerings focused on virtualization...
Multi-agent collaboration solutions are systems where multiple AI agents work together within a network to accomplish complex tasks or solve intricate problems. These agents communicate, share data, and make collaborative decisions in real time, leveraging each agent’s strengths and specializations to improve efficiency, optimize...
AI can enhance network optimization and process efficiency while also helping CSPs capture new revenue streams
Dell Technologies is making strides to bring artificial intelligence (AI) solutions from the enterprise IT world into the telecommunications sector. In a recent move, the company introduced Dell AI...
Japanese IT company Fujitsu has developed a digital twin solution, using machine learning and generative AI, to simulate the social impact of local government healthcare policies. The product, called Policy Twin, identifies measures to reduce costs and improve outcomes in preventive healthcare, the company...
Nokia sees gen AI enabling conversational networks in three to five years
Nokia recently laid out its vision for a future network architecture that’s all about creating a network-cloud continuum that spans devices, edge and regional infrastructure, and the network core—and with both more classical...
Over the past two years, I have gathered a ton of information about AI enhancements to the RAN and the possibility of running RAN workloads on GPUs. Many readers have seen my 40-page report in this area. They know my skepticism related to the...
To understand the commercial reality of cellular connectivity, in this case 5G, it’s important to understand the standardization work that set the stage for real-world deployments. So before we look into what’s coming from 3GPP in Releases 18, 19 and beyond, it’s important to...
Ericsson and FPT intend to harness the capabilities of 5G in connectivity and data management to enable the creation of advanced AI-driven solutions
Swedish vendor Ericsson and Vietnamese technology giant FPT have inked a partnership with the main aim of accelerating the adoption of 5G...
As the 2024 US Presidential Election approached, political robocalls and robotexts surged. Potential disinformation campaigns, scams and AI-generated deepfakes may hae been increasingly used to attempt to confuse and mislead the public, posing potential risks to voters and further eroding trust in the voice...
Wearable computing firm RealWear has acquired Switzerland-based Almer Technologies in a move set to “reshape the industrial augmented reality (AR) market”, the firm has said. The deal has been backed “strategically and financially” by Germany-based enterprise AR software provider TeamViewer, which sits on the...
AI is being explored in 5G-Advanced and expected to play a more important role in the 6G air interface
The building blocks for the use of artificial intelligence in the air interface are being developed and put together in 5G-Advanced, and AI is expected to...
AI could save almost a quarter of private-sector workforce time in the UK over the coming decades – equivalent to the annual output of six million workers. So says the Tony Blair Institute (TBI) for Global Change, following up on its July missive to...
