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Reader Forum: The 3 pillars of engaging digital experiences

Many of the apps that we know and love — Uber, Slack, Amazon — have set a new bar for engaging, dynamic, and personalized digital experiences. To date, mobile operators have been unable to match elevated customer expectations set by these over-the-top digital services....

Cloud solution from ItsOn selected by MTN Group

Cloud services include contextual marketing, mobile commerce ItsOn, which provides cloud automation and virtualization services, announced an agreement with the biggest operator in Africa aimed at driving revenue through personalized content and service delivery. MTN Group picked ItsOn technology to help launch new services geared toward...

Telecom transformation, innovation and startup challenges

In addition to startup pitch sessions, the 2015 TC3 conference focused on how telecom companies can maintain a competitive edge through innovation and business transformation. The annual confab in Mountain View, Calif., this year held at the Computer History Museum, is put on by the Telecom...

Virtualizing carrier support platforms – NFV/SDN Reality Check Episode 23

ItsOn provides insight into how vendors are using virtualization technologies like SDN and NFV to bolster their carrier support platforms. https://www.youtube.com/watch?v=chkkbLSuvFg Telecom operators are feverishly working towards implementing virtualization technologies like software-defined networking, network functions virtualization and cloud platforms into their operations in hopes...

Reality Check: The new business model that will transform carriers

To the average person on the street, it may appear that mobile carriers are thriving. It’s hard to use the Web or flip on the TV without seeing flashy ads for the latest deal or the newest smartphone – all at lower and lower...

Is calling customer service a thing of the past?

NFV’s ambition of zero touch could sound death knell for the customer call center NICE, France – Business travelers know that activating international voice, text and data can be a frustrating – and expensive – process marked by protracted interactions with customer service reps. But it doesn’t...

Software: ItsOn updates platform, draws Cisco investment

Software is becoming an increasingly important part of telecommunication networks and deployments as both wired and wireless carriers look to add functionality to operations while increasing simplicity and reducing costs. RCR Wireless News is keeping an eye on recent developments through its weekly “Software”...