FCC found TracFone violated device-unlocking rules for Lifeline customers
TracFone Wireless ran afoul of the Federal Communications Commission’s device unlocking requirements tied to its Lifeline service offerings that could cost the prepaid provider more than $83 million.
The FCC’s Enforcement Bureau found that TracFone violated FCC...
Sprint changes exclusive to Wal-Mart distribution
Sprint over the weekend updated pricing for its Virgin Mobile USA brand, cutting prices and adding data exclusively for service activated through Wal-Mart locations.
The changed include the Data Done Right Single Line offer, which cuts prices by $5 per...
Verizon Wireless prepaid customers can snag 1 GB of extra data
Verizon Wireless is looking to attract prepaid customers to its automatic payment program by offering extra data access.
The carrier said that for a “limited time” prepaid customers signing up for its auto pay service...
Sprint names Solé to run operations, with direct report to Claure
Sprint looks to increase its focus on the hotly contested Hispanic market by announcing the creation of a new business unit focused on the demographic. Sprint said the unit will be headed by Roger Solé, who...
500 MB boost bolsters T-Mobile US-powered Wal-Mart plans in face of increased competition
Wal-Mart’s Family Mobile service received a boost over the weekend as the big-box retailer increased the amount of LTE-based data access for two of its rate plans.
The $30-per-month plan now includes 1...
The domestic prepaid market continues to remain a battleground for mobile operators, with T-Mobile US this week announcing a new “unlimited” offer through its MetroPCS operations.
The promotional plan is priced at $30 per month, and includes unlimited domestic voice calling, text messaging and data...
Total Wireless prepaid exclusive to Wal-Mart, offers shared data
Prepaid mobile service provider TracFone Wireless is expanding its marketing presence with the recent launch of its Total Wireless brand exclusive to big-box retailer Wal-Mart.
According to the provided coverage map, the service looks to run on...
Regional telecom operator Ntelos expanded the reach of its LTE network to more than 81,000 potential wireless customers in portions of Roanoke, Va., and Charleston, W.Va. The expansion included enabling LTE services on 26 cell sites.
The service expansion is part of Ntelos’ recently announced...
No-contract wireless reseller TracFone Wireless came out on top of a new customer experience survey by the Temkin Group, with the operator besting all of its wireless rivals for the fourth year in a row.
According to the “2014 Temkin Experience Ratings,” TracFone earned...
The Federal Communications Commission continues to dole out fines related to abuses of the government-subsidized Lifeline Program, this time targeting Budget Mobile.
The FCC noted that Budget “willfully and repeatedly violated Sections 54.407, 54.409, and 54.410 of the commission’s rules by requesting and/or receiving support...
América Móvil has backed away from its $10 billion offer to acquire a controlling interest in Dutch wireless operator KPN even though the deal had gained approval from Dutch regulators. That deal had originally been announced in August and called for América Móvil intention...
The vast majority of this growth and revenue has been, and will continue to be, concentrated among the big four mobile operators – AT&T Mobility, Verizon Wireless, Sprint and T-Mobile US.
One, of many, interesting points to come out of today’s financial results from América Móvil was the continued success seen by its U.S.-based Tracfone Wireless operations that continued to make strides in gaining prepaid customers
América Móvil noted that Tracfone managed to add 753,000 net...
Wireless industry trade association CTIA said it was set to bring on five new members to its 2013 executive committee and announced its 2013 officers.
The new officers will include Mary Dillon, president and CEO of U.S. Cellular, who will serve as chairperson; Dan Mead,...
With the second quarter financial reporting finally complete, and the school year set to begin for many across the country, we figured this was a great time to hand out some Q2 grades for the domestic market’s largest players. Analysis would seem to indicate...
Wireless customers transacting business in retail locations have become increasingly satisfied with the experience, even more so if that business is with Sprint Nextel, according to a new report from J.D. Power and Associates.
The consumer survey found that overall satisfaction among “full-service” wireless customers...
The maturing U.S. handset market continued to chug along in the first half of the year – though slowing relative to years past – and analysts offered an array of views on what forces will shape the market in the second half of the year.
América Móvil consolidated its dominate position in the U.S.-based prepaid space, announcing the closing on the acquisition of Simple Mobile. The deal, which was announced earlier this year, adds approximately 1 million prepaid customers to América Móvil’s U.S. operations that are centered on the...
The domestic mobile virtual network operator space has seen its ranks swell as a slightly delayed launch finally took shape and an unexpected retail chain has quietly jumped into the fray.
Having had its scheduled launch delayed last week due to a hack attack on...
According to a new study released by the American Customer Satisfaction Index, customer satisfaction across the wireless industry dropped from last year, despite aggregate gains across all sectors of the economy covered by the survey. The ACSI uses interviews with roughly 70,000 customers to...
After making a play to increase its share in European operator KPN, America Movil said its U.S.-based subsidiary Tracfone Wireless has entered into an agreement to acquire mobile virtual network operator Simple Mobile, which offers SIM-based services using T-Mobile USA's network.
The moves show the...
Prepaid wireless provider Tracfone Wireless inched closer to the 20 million customer mark during the final three months of 2011, as the carrier said it finished the year with 19.8 million total customers. The carrier is owned by America Movil (AMX) and operates in...
While the mobile industry has been busy hyping the benefits of “4G” to consumers, those that have taken them up on the offer have been busy contacting their respective carriers’ customer care centers at a greater rate, according to the latest customer care survey...
UPDATED: RadioShack Corp. (RSH) is set to jump back in bed with Verizon Wireless (VZ) at the expense of its long-term relationship with T-Mobile USA Inc. (DTEGY)The electronics retailer said that beginning Sept. 15 it will begin offering Verizon Wireless' postpaid and prepaid services...
