Wireless call quality continues to improve, with customers seeing a reduction in initial disconnects in particular, according to the most recent J.D. Power and Associates report on call quality.The study, which was based on responses from more than 25,000 wireless users earlier this year,...
It's been about a month since wireless number portability kicked in for consumers in Canada, and in the words of analyst Lawrence Surtees, "Guess what? The sky hasn't fallen." Surtees, VP and principal analyst of communications research for IDC Canada Ltd. of Toronto, said...
T-Mobile USA Inc. continued its run as the carrier with the best customer-service ratings by consumers, edging out other operators for the fifth year in a row in J.D. Power and Associates' semi-annual survey. Verizon Wireless scored second place with a ranking of 101...
Canadian consumers soon will have the flexibility granted to American wireless customers late in 2003: the ability to take a phone number with them if they switch mobile service providers.Canada's wireless number portability option will go into effect March 14. Customers will be able...
Tower marketing and licensing firm KGI Wireless Inc. added 363 tower sites from Time Warner Cable to its portfolio, pushing its count of managed sites to more than 7,000.Earlier this year, KGI snagged a multi-year deal to manage Alltel Corp.'s 3,000 wireless tower sites,...
NEW YORK—Mobile content retailer Thumbplay Inc. added to its bank account with a new funding round and line of credit. The distributor of ringtones and other content hauled in $10 million in a third round of financing round led by Bain Capital Ventures and...
The Justice Department said Alltel Corp. agreed to sell wireless assets in several rural Minnesota markets as a condition to antitrust approval of its $1 billion purchase of regional operator Midwest Wireless."The department's action ensures that wireless telephone consumers will continue to obtain the...
WASHINGTON—The Justice Department said Alltel Corp. agreed to sell wireless assets in several rural Minnesota markets as a condition to antitrust approval of its $1 billion purchase of regional operator Midwest Wireless. "The department's action ensures that wireless telephone consumers will continue to obtain...
Verizon Wireless beat out the rest of the industry in serving business customers, landing at the top of J.D. Power and Associates' second annual survey of business wireless satisfaction. Verizon Wireless had an index ranking of 711 on a 1,000-point scale and had "particularly...
WESTLAKE VILLAGE, Calif.—Verizon Wireless beat out the rest of the industry in serving business customers, landing at the top of J.D. Power and Associates’ second annual survey of business wireless satisfaction. Verizon Wireless had an index ranking of 711 on a 1,000-point scale and...
Alltel Corp. launched a new service offering that allows customers to select up to 10 phone numbers-wireless, landline, home or office-that they can call for free at any time of day.The My Circle program is available to Alltel subscribers on rate plans of $60...
LITTLE ROCK, Ark.—Alltel Corp. has launched a new service offering that allows customers to select up to 10 phone numbers—wireless, landline, home or office—that they can call for free at any time of day. The My Circle program is available to Alltel subscribers on...
ROCHESTER, N.Y.—About two in five adult cellular phone subscribers currently are on a family plan, and another one in five is considering a multi-line plan when their current service contracts expire, according to a recent survey by Harris Interactive. The online study was conducted...
WESTLAKE VILLAGE, Calif.—A new report from J.D. Powers and Associates says wireless call-quality problems declined for the second straight year, with reported problems reaching their lowest level since the renowned customer survey firm began studying the issue in 2003. The report, now in its...
WASHINGTON-The mobile-phone industry said the Federal Communications Commission is misguided in proposing to limit small-business bidding benefits to top carriers at this June's advanced wireless services auction. CTIA, the mobile-phone carrier association, said the FCC proposal discriminates against large in-region wireless operators and small-...
LUXEMBOURG-Mobile operator Millicom International Cellular said it's mulling over its options after receiving "a high number of unsolicited approaches," according to a company statement. According to the Wall Street Journal, the cellular carrier received indications of interest from as many as 10 unnamed companies,...
TORONTO-Canada's top-three wireless providers are partnering in an effort to allow users to make payments with mobile phones. Bell Mobility, Rogers Wireless and Telus Mobility this week unveiled Wireless Payment Services, a joint venture to provide a platform for wireless payments. The carriers hope...
NEW YORK-Nearly half of 10- to 18-year-old Americans use cell phones, and nearly one-third of them are subscribers of Verizon Wireless, according to a study from GfK NOP Technology.The results from the research firm's annual mKids survey, which was released Tuesday, found that U.S....
WASHINGTON-As industry spotlights the latest wireless data innovations this week in San Francisco, another show will unfold just blocks away, where the California Public Utilities Commission opens hearings on a telecom consumer protection plan with potentially far-reaching implications for firms at the Moscone Center...
To the Editor, I know it's been a long time since we've conversed, but I read your most recent RCR Opinion piece ("Telecom reform dejà vu" in Aug. 1 issue) regarding Sen. Ensign's legislative proposal. First, the bill totally eliminates anything in Title II...
MVNO madness is nearing fever pitch as companies outside the traditional wireless space contemplate whether they too should start selling wireless telephony as a commodity. Can P. Diddy really become a mobile virtual network operator? Would that be a smart move for him? For...
Verizon Wireless, T-Mobile USA Inc. and Nextel Communications Inc. all gained bragging rights from this year's J.D. Power and Associates Wireless Call Quality Performance Study. Customers rated each carrier highest in call quality in at least one of the six geographical regions included in...
Verizon Wireless, T-Mobile USA Inc. and Nextel Communications Inc. all gained bragging rights from this year's J.D. Power and Associates Wireless Call Quality Performance Study. Customers rated each carrier highest in call quality in at least one of the six geographical regions included in...
BEDMINSTER, N.J.-Verizon Wireless said it has signed a definitive agreement to purchase Valley Telecommunications Co.'s cellular assets in southeast Arizona for an undisclosed amount. The purchase includes Valley Telecom's cellular license covering 160,000 potential customers, and network and operation assets in Graham, Greenlee and...
