SkyTel Corp. said it expects to have radio and software glitches worked out of its SkyTel 2-Way network in the next few months.
While the service has been operating well in some areas, users have experienced problems in other regions of the country, according to Anne Marie Potts, a spokeswoman for SkyTel’s parent company, Mobile Telecommunication Technologies Corp.
SkyTel introduced its two-way alphanumeric messaging service last September with a great deal of fanfare, but scaled back its promotional efforts earlier this year until problems were fixed.
SkyTel is using Motorola Inc.’s ReFLEX 50 protocol; the system design was handled by SkyTel.
The problem lies with inbound coverage, which is being improved by adding more receivers in certain areas. SkyTel hopes to boost the return path from the pager to the network infrastructure.
Also, the Mtel proprietary software that runs the 2-Way network operating center has a few glitches, which Mtel is working to resolve, the company said.
SkyTel expects that problems in its top 10 to 15 cities will be resolved by June or July. It originally launched service in 1,300 cities, covering the nation’s top 50 markets.
