MEXICO CITY-The Mexican cellular industry has grown fast and steady in recent years. From 1 million subscribers in 1997, the operators closed last year with 14 million customers, and the curve is still going upward. The government is happy, carriers are happy, and users are … unhappy.
Users in Mexico are far from satisfied with their cellular service, mainly due to the problems resulting from networks that become more saturated each day. Although commercially effective, mobile operators have not been as successful in improving their infrastructure to accommodate the number of users.
More subscribers have started to complain about calls that “drop” in the middle of a conversation and excessive noise during calls, a situation that increased sharply in mid-1999, when the adoption of a calling party pays (CPP) system drew large numbers of new subscribers. At the end of that year, the Mexican telecom regulator Comisi
