NEW YORK-Anderson Financial Network Inc., Bloomington, Ill., and American Management Systems Inc., Fairfax, Va., announced a strategic alliance to offer outsourced receivables management for the telecommunications industry.
Under terms of the agreement, the two companies will use AFNI’s nationwide infrastructure to deploy AMS’ CACS-Telecom and Strata Enterprise risk management programs with Anderson Financial’s risk management. Carriers can choose between total outsourcing of these services or an online service bureau delivery option.
Anderson Financial specializes in first-party outsourced and third-party debt recovery, purchased debt recovery management, inbound and outbound call center services, outsourced customer-care solutions and customer life-cycle management.
American Management’s consulting services include electronic commerce, customer value management and systems integration, development and implementation.
In the future, AFNI and AMS said they anticipate expanding their alliance to allow management of all customer interfaces, including credit granting, customer care and marketing.
