JAKARTA, Indonesia—Malaysia Communication and Multimedia Commission (MCMC), the country’s telecom regulator, announced a program to educate Malaysian consumers on their rights. The objective is to create a more informed society about the industry.
The program, named Consumer Awareness (CA), will be initially implemented in the mobile communication sector due to its phenomenal growth and the impact of cellular communications on Malaysian consumers. The country’s mobile penetration rate is 29 percent, or 6.8 million subscribers, as of June 2001.
After a series of meetings between the MCMC and senior representatives from mobile operators Celcom, DiGi, Maxis, Telekom Malaysia, TM Cellular and TTdotCom, the concerted program will be promoted through easy-to-read question and answer CA leaflets, quizzes and nationwide CA road shows throughout 2002.
