ST. LOUIS-Amdocs, provider of customer care, billing and order management solutions to the communications industry, announced its e-care and prepaid solutions will be implemented for Esat Digifone, an Irish mobile operator with more than 1 million subscribers.
The e-care solution includes self-care and remote dealer capabilities to provide customer and dealers with an effective way to access services. With the solution, dealers will be able to activate cellular phones within minutes of purchase through web-based remote dealer capabilities. Digifone customers will also be able to use this link to view detailed call data, register for new services and pay their phone bills.
“Digifone has an established reputation as a trend-setter in the Irish market through continuous innovation, delivering leading edge services to our customer base,” said Barry Maloney, chief executive officer of Esat Digifone. “The latest implementations of Amdocs’ e-care and prepaid solutions provide value that helps minimize operating costs and distinguishes Digifone’s offerings from the competition.”
