OpenMarket sees strong potential from mobile messaging to improve customer interactions
Editor’s Note: With 2016 now upon us, RCR Wireless News has gathered predictions from leading industry analysts and executives on what they expect to see in the new year.
Enterprise mobile technology has dramatically evolved...
Mexico telecom regulator Federal Institute of Telecommunications unveiled rules for an upcoming auction of spectrum in the 1700/2100 MHz AWS bands specifically geared toward the deployment of LTE networks. The regulator plans to auction 80 megahertz of spectrum, divided into eight national blocks, three of which...
As big data and analytics become a more integral part of telecom operations from customer care and engagement to the network, the question arises of how companies deal with data from a leadership and strategy perspective.
A recent report from Forrester Research said that of more...
Earlier this month, my wife and I celebrated a special milestone: we met for the first time exactly 8,000 days ago in London (I was cooking tarragon chicken and, yes, the rest is history).
Counting the days feels like a strangely precise excuse for a...
Amdocs' stock hit a new 52-week-high on July 30 after the company reported fiscal third-quarter financial results that topped Wall Street expectations.
The software and services provider saw shares climb to $61.46 on July 30 before closing up 3.1 percent at $58.22. Overall, shares are...
If you were caught in a crisis situation, which would you rather have: Access to voice services on your smartphone or access to data? According to new global research commissioned by Amdocs and conducted by Hot Telecom, data wins out with a solid 55%...
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HetNet Happenings podcast:
This week on HetNet Happenings, RCR Wireless News Managing Editor Sean Kinney takes you inside the Small Cells World Summit event, which also included portions on carrier Wi-Fi and backhaul, from the ExCel Centre in...
Amdocs’ Network Rollout Solution provides end-to-end toolbox to increase Service Provider efficiency, agility and time to market
In an era of unprecedented growth in consumer demand for bandwidth, network operators have to quickly adapt to maintain a competitive edge in an increasingly saturated market. Gaining...
CANCUN, Mexico – Big data analytics has been a frequent topic in several discussions about trends in the telecommunications business. While vendors make an effort to sell their latest solutions, carriers haven’t spent much energy on making it happen.
“Big data has been hype for...
CANCUN, Mexico – To make mobile financial services succeed requires a win-win partnership between banks and mobile network operators, because assets from each one are needed.
On one side, banks contribute with regulatory compliance, an existing financial network and infrastructure and strong recognition, while mobile...
CANCUN, Mexico – The telecom industry is going through an extremely difficult period of change. As it moves to the digital experience, companies need to have the ability to leverage data in order to differentiate themselves. This was the main thrust of comments from...
CANCUN, Mexico—Having a superior customer experience is believed to be a key source of sustainable competitive advantage. According to Amdocs Customer Experience Spotlight, while 59% of Latin American customers would recommend their telecom service provider, 56% have been with their service provider for less...
Service providers face the constant challenge of rolling out new technologies and upgrading networks while maintaining customer experience using existing tools and processes.
With the massive growth in data traffic driven by high speed broadband, social media and streaming video services, service providers are under...
They say “communications is a close-knit industry” and I think that’s a pretty accurate description after taking the 08.40 FGC train from Plaça d’Espanya to the Fira Gran Via – temporary home to the massive Mobile World Congress conference. Fortunately for me, impersonating a...
Amdocs today announced that Mtel, the largest network operator in Bulgaria, has deployed the Amdocs master enterprise catalog. The outcome of this deployment is a reduction in internal IT complexity associated with new product rollouts resulting in a reduced time to market of more...
Mobile network operators face multiple challenges in today’s hyperconnected world. These include enhancing the use of radio resources, simplifying network management and reducing total cost of ownership. To address these challenges, a self-optimizing network is one of the most valuable and promising technologies. Without...
Amdocs has released its annual State of the RAN report this week, which looks at the implications of increasing data usage growth and LTE as a solution to that challenge.
The methodology for the report takes a global view on those topics with a focus on busy city locations....
Mobile operators and service providers are deploying thousands of small cells and Wi-Fi access points in an effort to improve network capacity, close coverage gaps and enhance the customer experience. If small cells are poised to solve many of the issues facing the industry...
CRM benefits from a positive and consistent experience
One way in which mobile operators can bolster their customer relationship management operations is by unifying access to data and analytics across the organization.
In a recent RCR Wireless News report on CRM, this breaking down of silos...
Before we turn the page on 2014, we thought we would take a look back at the past 12 months by highlighting what we felt were the top 100 stories of 2014 across the mobile space. Since it would be foolish to rank these...
Claudia Bacco, Managing Director – EMEA for RCR Wireless News, has spent her entire career in telecom, IT and security. Having experience as an operator, software and hardware vendor and as a well-known industry analyst, she has many opinions on the market. She’ll be...
Editor’s Note: In an attempt to broaden our interaction with our readers we have created this Reader Forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible, but we maintain some editorial control...
It’s been a busy week for Amdocs with announcements related to carrier-grade Wi-Fi and quad-play acceleration.
Starting with the carrier-grade Wi-Fi announcement (covered by RCR Wireless in yesterday’s news edition), the focus was on an independent research report looking at the potential to transition from...
Carriers have lagged behind cable operators in Wi-Fi deployments, but now it looks like mobile operators are ready to catch up. Carrier-grade Wi-Fi hotspots are expected to grow from 14% of overall Wi-Fi hotspots today to 72% by 2018, according to research from Real...
