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Singtel uses AI to improve its call center operations

Singtel is currently using AI to support marketing communications to develop new campaigns and carry out faster testing SHANGHAI — The use of artificial intelligence (AI) is helping Singaporean telco Singtel to improve the efficiency of its own call centers as the technology is giving...

Nokia prepares for AI boom with Infinera acquisition

Nokia said the purchase of Infinera, along with the sale of the Alcatel Submarine Networks business, will 'reshape' its Network Infrastructure unit Nokia said it is buying optical networking vendor Infinera for $6.65 per share, equating to a value of $2.3 billion, in a deal...

China to reach 1 billion 5G subscriptions by end-2024: GSMA

The GSMA boss noted that Chinese carriers are heavily supporting the association’s Open Gateway initiative SHANGHAI — China is expected to end this year with more than 1 billion connections in the 5G segment, the Head of the GSMA Mats Granryd said during a keynote...

Huawei aims to bring AI to networks to boost human productivity

The first phase of Huawei's plan looks to cover 1,000 site engineers and 10,000 sites within six months SHANGHAI—Chinese vendor Huawei unveiled a plan to bring artificial intelligence (AI) to networks with the aim of improving network productivity. Speaking at a keynote of the MWC Shanghai...

e& playing 4-D chess with its ‘AI-forward, AI-first strategy’ 

In February 2022, Etisalat rebranded to e&; the UAE-headquartered multinational was early in doing the hard work of reinventing from a telco to a tech-co, to borrow verbage from industry discourse. Two years in, Group Chief Strategy Officer Harrison Lung provided an overview of...

The three big telco AI use cases—and a lot more sub-use cases

Telco AI forecasted to become a $42 billion business by 2033 While artificial intelligence (AI) hype is running rampant, AI is also bringing real benefits to real businesses and the future seems relatively bright. Focusing in on telco AI use cases, Tantra Analyst Principal Prakash...

From assistant to fully automated — Cisco’s AI strategy

Cisco is using AI across its entire product portfolio to simplify the customer experience Earlier this week, Cisco Investments, Cisco’s global corporate venture investment arm, announced a $1 billion artificial intelligence (AI) investment fund to support the startup ecosystem and expand the development of more...

Kagan: Will Microsoft, Google and Apple be AI responsible?

AI will bring both good and bad — the trick is managing both sides well Artificial Intelligence (AI) is coming on strong but is a double-edged sword. OpenAI started a chain reaction more than a year ago with ChatGPT. Suddenly, AI is perhaps one of...

Satellite operators need dynamic, real-time service view, says Netcracker

Traditional business and operational environments are not designed for satellite’s dynamic operations across space and Earth Netcracker Technology has announced its Digital Satellite Solution, which it described as a “blueprint for multi-orbit IT” to help satellite operators manage, optimize and monetize their business. According to Netcracker’s...

KT, Microsoft partner to boost AI, cloud initiatives in Korea

KT and Microsoft plan to jointly develop AI, cloud and IT services specifically tailored for the Korean market South Korean carrier KT has formed a strategic alliance with U.S. tech giant Microsoft with the aim of collaborating on artificial intelligence, cloud and information technology initiatives. The...

From AI hype to AI help—Cisco details strategy for the AI era

Cisco is bringing AI into its collaboration, networking, observability and security solutions; the message to customers at Cisco Live is we're focused on “making AI work for you” LAS VEGAS—Cisco CEO Chuck Robbins kicked off the company’s annual Cisco Live event with clear-eyed acknowledgement of...

Kagan: Is the AI revolution losing steam, or just getting started?

Artificial Intelligence will ebb and flow, but growth will continue A recent Wall Street Journal had a curious article titled: “The AI Revolution is Already Losing Steam.” That was curious as this past year was explosive with AI growth. CEOs of leading companies are now...

Telefonica and Google Cloud extend strategic partnership

Telefonica also said it is currently using Google Cloud internally to advance in its own digital transformation Spanish carrier Telefonica and Google Cloud announced the renewal and extension of their partnership to help businesses accelerate their digital transformations. The European operator noted that the agreement includes...

Integration of IoT, AI in Industry 4.0 poses risks for private networks

According to Sanchez of Dell'Oro, private 5G networks in industrial settings offer significant benefits but also have various security risks Integrating IoT, AI and big data in Industry 4.0 poses significant security challenges for private 5G networks, increasing the attack surface due to numerous devices...

Majority of telcos say AI will improve network efficiency and lead to new revenue

A new study released by Ciena shows that 60% of respondents believe AI will improve network operational efficiency by at least 40% In a recent global study commissioned by Ciena, communications service providers (CSPs) demonstrate growing confidence in the positive impact of Artificial Intelligence (AI),...

From PC’s Limited to Dell Technologies—40 years of vision and execution

LAS VEGAS--When Michael Dell took the stage to open Dell Technologies World earlier this week in Las Vegas, it was difficult to imagine that the expansive, innovative company he leads started four decades ago selling souped-up IBM clones out of a University of Texas...

Michael Dell on AI factories and the information revolution

Editor’s note: Michael Dell wrote a book, Play Nice but Win, published in 2021, that covers the early days of Dell which were marked by rapid growth and portfolio expansions, its transition from public to private and back to public, and otherwise reflects on...

Kagan: Ready or not wireless has begun it’s 5G, AI, FWA evolution

Wireless executives need to prepare for the next growth wave Over the past fifty-years, wireless has been a leading growth industry. That being said, at any specific point in time, different areas of wireless are hot, as other parts cool down. So, let’s take a...

Why AI will be the new normal for 5G, 6G RAN (Reader Forum)

Mobile connectivity pervades every aspect of today’s society. Changing lifestyles, remote work, smart automation and the proliferation of cloud-native applications are all driving fundamental changes in mobile network usage patterns. At the same time, technology advances are continually enabling innovative capabilities, empowering exciting new...

Airtel, Google Cloud partner on enterprise cloud and AI

Airtel is training more than 300 experts on Google Cloud services at a managed services center in Pune Indian telco Bharti Airtel announced today a long-term partnership with Google Cloud to develop and provide cloud and generative AI products to its existing business customers, which...

Microsoft pledges $4.3 billion cloud, AI investment in France

The investment from Microsoft will go towards building infrastructure, workforce training and support for French start-ups Microsoft has pledged to inject $4.3 billion into its French cloud and artificial intelligence (AI) operations by the end of 2027. The plan involves building advanced infrastructure, AI training...

Kagan: Upcoming Connect (X) asks, what’s next in wireless?

Connectivity Expo or Connect (X) is a wireless conference soon coming to my hometown, Atlanta! This should be a powerful wireless industry event. It brings together top-level speakers from various companies, the FCC and more. It’s also a great place to network with a...

AI capabilities we don’t need—or are unable to use fully, just yet, ahead of an upcoming third revolution in mobile communications?

Apple has just shown its new lineup of iPads including Pro models with “outrageously powerful AI chips.” The company said the M4’s neural processing unit is more powerful than any “AI PC today.” The chip’s video and photo-editing capabilities were demonstrated. Apple is also reportedly...

AWS to invest an additional $8.8 billion in Singapore by 2028

AWS said this investment will be executed during the 2024-2028 period Amazon Web Services (AWS) announced plans to invest an additional S$12 billion ($8.8 billion) into its existing cloud infrastructure in Singapore from 2024 to 2028, with the aim of meeting growing customer demand for...