In today’s dynamic business landscape, it’s essential to provide exceptional customer experiences (CX) efficiently while alleviating the burden on agents. This requires the use of automation and related technologies to expedite and manage manual processes, ensuring they keep up with fast-changing customer expectations.
Fortunately, business...
Zoom traffic is booming, as individuals, companies, government agencies and schools use the video conferencing platform for everything from virtual work meetings, to hosting virtual parties, teaching kindergarteners or even laying off workers.
That surge in traffic for Zoom and other web conferencing providers, such...
