Amid a tight labor market still navigating the fallout from the global pandemic, staff turnover in wireless retail stores and customer service channels is having a noticeable impact on customer satisfaction, according to a new survey from JD Power.
"Longer wait times, lack of...
There was a notable uptick in the percentage of wireless customers who were making their purchases in stores during the second half of the 2021, according to a new survey from J.D. Power.
The last two installments of the J.D. Power study of wireless...
Editor’s Note: RCR Wireless News goes all in for “Throwback Thursdays,” tapping into our archives to resuscitate the top headlines from the past. Fire up the time machine, put on the sepia-tinted shades, set the date for #TBT and enjoy the memories!
Top 10 handsets...
Canadian telco Shaw Communications is temporarily laying off about 10% of its workforce, driven by the "extraordinary and unpredictable conditions" of the novel coronavirus pandemic.
The company said that the positions are mostly in sales and retail, and the layoffs will begin tomorrow.
Shaw added that...
AT&T expands FirstNet distribution channels
AT&T continues to expand FirstNet's retail presence, with the launch of a new dealer program aimed at expanding the distribution channels and increase adoption among public safety users.
The move follows on recent news that AT&T has made FirstNet products available...
Round Room picks up Wireless Advantage stores across the southeast
Verizon authorized retailer Round Room has agreed to acquire competitor Wireless Advantage, boosting its footprint in the Southeast with the purchase of an additional 45 locations in rural and metro markets. Additional details of the...
T-Mobile US announced its second quarter results last week, adding 1.3 million subscribers with service revenues up 8% and postpaid churn at 1.1%.
T-Mobile US executives had a wide-ranging discussion with analysts to discuss both the numbers and the carrier's strategy and accomplishments in a number...
Sprint expands three-carrier aggregation, HPUE support in Milwaukee
Sprint has turned up three-carrier aggregation and high-power user equipment support in Milwaukee, Wisc., as well as adding its Magic Boxes and outdoor small cells for densification.
The move is in line with the carrier's network plans for...
Editor’s Note: RCR Wireless News goes all in for “Throwback Thursdays,” tapping into our archives to resuscitate the top headlines from the past. Fire up the time machine, put on the sepia-tinted shades, set the date for #TBT and enjoy the memories!
Oooo, 1900 MHz...
The recent second bankruptcy filing by RadioShack hit WOTW from out of left field and could trip up turnaround plans at Sprint.
Hello! And welcome to our Friday column, Worst of the Week. There’s a lot of nutty stuff that goes on...
Telcos risk shrinking retail revenue if they don’t shift sales models to capitalize on demand for in-store, highly personalized customer experiences
The physical retail channel plays an important role in telecommunications sales. According to recent research from Accenture Strategy.
For telcos, the strategy to expand their physical...
Electronics retailer GameStop closed on acquisition of trio of AT&T authorized retailers, pushing footprint to more than 1,400 locations
The relationship between telecom giant AT&T and electronics retailer GameStop grew tighter this week as GameStop completed the acquisition of three national AT&T authorized retailers – Cellular World,...
Amdocs examines ways mobile telecom retailers can rethink their digital role to enhance the in-store buying experience
A successful digital business is more than just the sum of its digital channels and products. Behind every effective digital business is an understanding of the need to...
With the holiday shopping season in full swing, mobile devices continue to see robust growth in being utilized for shopping and purchases.
Analysis from a number of different companies showed double-digit year-over-year increases in mobile traffic over the period from Black Friday through Cyber Monday...
Sprint retail expansion to begin with 20 locations as part of JV
Sprint’s retail expansion plans are set to continue as the carrier announced a deal with U.S.-based Dixons Carphone to own and operate Sprint stores in a handful of U.S. markets.
The deal calls for...
Editor’s Note: RCR Wireless News has made many questionable decisions over the years. One of which is agreeing to let a long-time industry observer provide commentary on what is chapping his hide across the wireless industry. His name is Hunter Gates. We call him...
A new survey on wireless customer satisfaction from J.D. Power shows that customers are happier with their devices when they receive in-store demonstrations of features.
The survey was based on responses from thousands of wireless customers in the first half of this year, among whom 58%...
Google scrutinized shopping and online habits of wireless consumers, and found that people looking for mobile devices are thoroughly researching their purchases and being influenced by video content.
Google relied on Compete's 2 million member U.S. consumer panel and examined wireless shoppers' online behavior for...
"Cyber Monday," also known as Nov. 26, was the biggest spending day ever according to cloud-based analytics by IBM – and mobile accounted for a significant portion of the holiday shopping blitz.
This year’s Cyber Monday spending grew by 30.3% over last year, as retailers successfully...
Apple said that customers pre-ordered a staggering two million iPhone5 devices in the first 24 hours that the device was available. The figure was more than double the one million pre-orders through 24 hours for the previous generation iPhone 4S.
“iPhone 5 pre-orders have shattered...
AT&T Inc. (T) has opened a sleek, new retail store on Chicago’s Michigan Avenue, showcasing the company’s range of mobile services and offering customers a glimpse of future technology.
“The Magnificent Mile is a unique shopping experience and so is this store,” said AT&T North...
Wireless customers transacting business in retail locations have become increasingly satisfied with the experience, even more so if that business is with Sprint Nextel, according to a new report from J.D. Power and Associates.
The consumer survey found that overall satisfaction among “full-service” wireless customers...
UPDATED: RadioShack Corp. (RSH) is set to jump back in bed with Verizon Wireless (VZ) at the expense of its long-term relationship with T-Mobile USA Inc. (DTEGY)The electronics retailer said that beginning Sept. 15 it will begin offering Verizon Wireless' postpaid and prepaid services...
Logicalis Group, the international IT and Communications solutions integrator, has acquired Netarx, Michigan-based solution provider. Netarx provides IT professional services including managed services, data center, collaboration, and infrastructure design solutions to customers throughout the Great Lakes and Arizona. Read full press release here....
