Wireless Retail

Amid a tight labor market still navigating the fallout from the global pandemic, staff turnover in wireless retail stores and customer service channels is having a noticeable impact on customer …

There was a notable uptick in the percentage of wireless customers who were making their purchases in stores during the second half of the 2021, according to a new survey …

Editor’s Note: RCR Wireless News goes all in for “Throwback Thursdays,” tapping into our archives to resuscitate the top headlines from the past. Fire up the time machine, put on …

Canadian telco Shaw Communications is temporarily laying off about 10% of its workforce, driven by the “extraordinary and unpredictable conditions” of the novel coronavirus pandemic. The company said that the …

AT&T expands FirstNet distribution channels AT&T continues to expand FirstNet’s retail presence, with the launch of a new dealer program aimed at expanding the distribution channels and increase adoption among …

Round Room picks up Wireless Advantage stores across the southeast Verizon authorized retailer Round Room has agreed to acquire competitor Wireless Advantage, boosting its footprint in the Southeast with the …

T-Mobile US announced its second quarter results last week, adding 1.3 million subscribers with service revenues up 8% and postpaid churn at 1.1%. T-Mobile US executives had a wide-ranging discussion with …

Sprint expands three-carrier aggregation, HPUE support in Milwaukee Sprint has turned up three-carrier aggregation and high-power user equipment support in Milwaukee, Wisc., as well as adding its Magic Boxes and …

Editor’s Note: RCR Wireless News goes all in for “Throwback Thursdays,” tapping into our archives to resuscitate the top headlines from the past. Fire up the time machine, put on …

The recent second bankruptcy filing by RadioShack hit WOTW from out of left field and could trip up turnaround plans at Sprint. Hello! And welcome to our Friday column, Worst …

Telcos risk shrinking retail revenue if they don’t shift sales models to capitalize on demand for in-store, highly personalized customer experiences The physical retail channel plays an important role in …

Electronics retailer GameStop closed on acquisition of trio of AT&T authorized retailers, pushing footprint to more than 1,400 locations The relationship between telecom giant AT&T and electronics retailer GameStop grew tighter this …

Amdocs examines ways mobile telecom retailers can rethink their digital role to enhance the in-store buying experience A successful digital business is more than just the sum of its digital …

With the holiday shopping season in full swing, mobile devices continue to see robust growth in being utilized for shopping and purchases. Analysis from a number of different companies showed …

Sprint retail expansion to begin with 20 locations as part of JV Sprint’s retail expansion plans are set to continue as the carrier announced a deal with U.S.-based Dixons Carphone …

Editor’s Note: RCR Wireless News has made many questionable decisions over the years. One of which is agreeing to let a long-time industry observer provide commentary on what is chapping …

A new survey on wireless customer satisfaction from J.D. Power shows that customers are happier with their devices when they receive in-store demonstrations of features. The survey was based on …

Apple said that customers pre-ordered a staggering two million iPhone5 devices in the first 24 hours that the device was available. The figure was more than double the one million …

Wireless customers transacting business in retail locations have become increasingly satisfied with the experience, even more so if that business is with Sprint Nextel, according to a new report from …