IRVINE, Calif.-Primal, a provider of Internet-enabled customer management software to the communications industry, signed an order to provide Metrocall Inc. with its customer care and billing system, Connect CCB.
According to Primal, the new system is a Web-based, Internet Protocol and wireless customer care and billing system allowing Metrocall to manage customers, orders and billing over the Internet.
Connect CCB simultaneously can service customers and resellers directly over the Internet, through call centers and through interactive voice response centers, the company said.
“We firmly believe that Web-based architectures will rapidly replace traditional client server systems within the next few years, thereby allowing carriers to efficiently operate across their intranet and Internet infrastructure,” said Bill Salway, president of Primal.
A subsidiary of Avery Communications, the Irvine, Calif.-based company in February also gained Hutchison Orange in Australia as a customer for its Outfront customer relationship management software, one of its two other software products.
The Outfront product allows carriers to establish a unique portal to each business user or department focus, accessible from a standard Web browser. Outfront CRM offers online analysis of usage, customer valuation and churn, marketing campaign effectiveness, revenue assurance and network planning, the company said.
Outfront users don’t have to change out their old billing system either. Primal can overlay the software on the carrier’s existing infrastructure, allowing for the rapid addition or subtraction of new analysis modules, said Mark Nielsen, president and chief executive officer of Avery and chairman of Primal.
Primal said its products support both Windows NT and Unix platforms.
