PARIS-Nortel Networks Ltd. said it has completed TL 9000 consolidation registration for its portfolio of hardware, software and services for HSDPA, UMTS and GSM wireless infrastructure solutions.
The TL 9000 standard for Quality Management System Requirements and Measurements was developed by the QuEST Forum to improve upon ISO 9000 standards through a more comprehensive quality, reliability and measurement system focused on end-to-end deployment of network infrastructure and associated support services, said Nortel. Certification covers portfolio marketing, product management, design and development, build, delivery, and introduction and support of wireless networks using UMTS/HSDPA and GSM/GPRS/EDGE equipment.
“For Nortel, completing the industry’s most comprehensive consolidated certification has resulted in streamlined and simplified processes, shorter timelines and harmonized measurements,” said Agnes Sleiman, GSM and UMTS quality and business processes leader at Nortel. “It is also expected to generate improvements in the customer experience with Nortel development, fulfillment and deployment processes, and to further increase the quality of Nortel products, solutions and services.”
