5G is set to move mobile operators away from being a dumb pipe and towards lucrative support for new industries like autonomous vehicles
It's been said ad nauseam that technology never sleeps, relentlessly evolving and changing while creating business disruptions along the way. This reality...
Growing demand for digital content is forcing telecommunication operators to look at M&A in an attempt to bolster plans
Faced with increasing consumer demand for digital content, communications companies are under pressure to expand their capabilities. They need to build and enhance their digital platforms...
Traditional smartphones and tablets may be experiencing a slowdown in sales, but the rugged tablet market is expected to see a boost in the coming years
It is no secret that the consumer tablet market has slowed down in sales. Some industry experts, like TechCrunch...
Opportunities abound for telcos, including IoT, cloud, carrier-grade Wi-Fi, 5G and content integration
Just about everything the telecom industry is doing today is completely different than what it was up to 10 years ago. Landlines are nearing extinction; long-distance service is a thing of the...
LTE and Wi-Fi may appear to be competing for the same market, but superior latency provides the latter with a better user experience
At Aptilo we have never understood the fight between LTE and Wi-Fi. As our deployments with more than 100 service providers have...
New and evolving digital video models are set to change the market and require a new mindset to succeed
Remember in recent years when technology disruption upended the music and publishing industries?
A slightly different – yet potentially more seismic – upheaval is happening now...
Spectrum sharing and small cell strategies need to adjust with the times in order to benefit carriers and consumers
Hope is not a strategy, said someone wiser than me. Yet mobile network operators across the world appear to be adrift in an asteroid field of...
The FCC has proposed spectrum sharing programs designed to boost capacity for 5G and IoT that could prove advantageous for all involved
By now it’s clear that wireless connections are the bulwark of our connected society. At some point in the day, most Americans use...
Only 9% of 55 companies are “digital high performers,” according to data from Accenture, with Apple, Citrix, Huawei, Microsoft and Salesforce.com noted
The high-tech industry should be a leader in understanding the needs for, and deriving benefits from, a complete digital transformation. But new evidence...
As new smartphone customers become harder to find in the U.S. mobile market, carriers are shifting their operational focus from growth in average revenue per user growth to churn management, according to recent research from Parks Associates.
In this mode the carrier must adjust its...
Telcos risk shrinking retail revenue if they don’t shift sales models to capitalize on demand for in-store, highly personalized customer experiences
The physical retail channel plays an important role in telecommunications sales. According to recent research from Accenture Strategy.
For telcos, the strategy to expand their physical...
The top reason your company needs to load test its websites and mobile applications is to learn how the site performs so you can improve the user experience and make smart web infrastructure decisions. Sounds obvious, doesn’t it? Above all else, load testing is...
With 5G technology expected to become a reality over the next few years, steps are still needed to ensure its success
A diverse group of tech experts and thought leaders recently convened in Aspen, Colorado, to wrestle with some of the biggest technology policy challenges...
Can the use of IP-based PTT platforms allow for a more profitable, secure and efficient working environment in the security space?
The global security industry is growing at a rapid pace. More professional and coordinated operations across disciplines and geographical borders among criminals is one...
Hype surrounding the connected car continues to grow
There are a plethora of stories out there about connected cars, autonomous cars and telematics. After the 2016 Consumer Electronics Show, there is no doubt the interest in connected cars is at an all-time high. Manufacturers are...
Targeting enterprise customers in highly competitive market segments, like telecom, require the need to go the extra yard
It’s not easy to keep customers happy, period.
I was recently part of a CEO summit where we talked about the difficulty in converting new clients and keeping...
Smart city connectivity is expanding to water utilities looking to ensure safe drinking water for citizens
We may not think about it every time we turn the faucet on, but it takes a very complex infrastructure to provide safe drinking water to a population.
Water utilities...
Capgemini breaks down why mobile carriers are failing customer expectations in terms of digital engagement, and how they can succeed
Consumers want an improved digital experience from their telecommunications operator, yet few report their needs are being met. On the loyalty front, digital engagement holds...
The growing demand for internet access is forcing service providers to look beyond traditional fiber installations and into fixed wireless solutions
By 2017, there will be approximately 3.6 billion internet users around the globe, or about 48% of the world’s population. The growing demand for...
Growing consumer demand for mobile video continues to drive traffic across mobile networks, with no slow down in sight
In the not so distant past, mobile video was a precious and expensive commodity. But by 2020, Cisco reports video will account for more than 75%...
Modern PTT technologies can play a role in airlines becoming more efficient in operation and competitive against rivals
The global aviation industry is growing rapidly. Traffic volumes have increased by around 6% per year for many years, which equates to a doubling of traffic every...
The mobile web continues to grow as the main point of connection for consumers, but it’s easy to mess up a good thing
The mobile web is going through an exciting growth phase as consumers and businesses shift their interests toward the “second screen.” Even...
Former chairman of the House Energy & Commerce and House Oversight & Government Reform Committees looks at net neutrality
Throughout my decades of service on the House Energy & Commerce Committee, I advocated for rules and laws that put consumers first and placed corporate competitors...
As consumers continue to flock toward OTT streaming-media content providers, the industry needs to figure out how it will support the move
There is a silent struggle brewing within today’s media environment. Streaming media user and device numbers are growing, and content providers are creating...
