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Reader Forum: Good coverage comes in small (cell) packages

4G and LTE technologies will only partially deliver the efficiencies required to handle the necessary network capacity. Service providers are looking towards the use of small cells to help alleviate the capacity issue.

Reality Check: An enterprising proposal – targeting business clients to bolster revenues

Editor’s Note: Welcome to our weekly Reality Check column. We’ve gathered a group of visionaries and veterans in the mobile industry to give their insights into the marketplace. As mobile data and voice traffic soars, Brazilian service providers are understandably focused on growing their consumer base. But they...

Reader Forum: How to turn customer service into a win-win

With smartphones and other connected devices powering so much of our daily activity, it becomes a big headache when something isn’t working right. A broken link in the productivity chain

Reader Forum: Business as unusual – the way to get results

Business leaders and CEOs know that a “business as usual” approach often brings only the usual results, especially in a difficult economy. Service providers are also quickly discovering that “business as usual” is the wrong attitude,

Reality check: The World Cup Games are calling. Can Latin American service providers take the call?

Editor’s Note: Welcome to our weekly Reality Check column. We’ve gathered a group of visionaries and veterans in the mobile industry to give their insights into the marketplace. In two short years, the FIFA World Cup soccer games will descend on Rio de Janeiro, drawing thousands of attendees—tourists...

Reality Check: The BYOD trend hits Latin America

So what kind of smartphone do you have? Is it an Apple iPhone, an Android, or a BlackBerry? As 3G and even 4G networks are deployed across Latin America, smartphone adoption is soaring. And once they experience the power, versatility and sheer fun of smartphones, people can get almost addicted to them.

Amdocs: ‘Omni convergence’ era is changing business models

MIAMI – Convergence is driving personalization, contextulizaton and a focus on the user experience across the telecom space. Customers want a seamless, real-time experience across devices, technology access, lines of business, services, payment types and users. During the Amdocs' InTouch event (check out all our...

Amdocs: The core business does not change

MIAMI – “Maybe you get the impression that we are doing too much, but we are not.” This was how Eli Gelman, Amdocs’ president and CEO, ended a question and answer session with analysts for the press at the InTouch event (read all our...

America Movil to mimic Claro in standardized IT systems

MIAMI - Latin American telecom operator giant America Movil has begun a project to standardize its company's primary IT systems in the region. Named America Movil One, the project was launched after Brazilian Claro transformed its business process management systems by implementing a combination...

TIM Brazil prepares ultra high-speed broadband service launch

MIAMI - The Brazilian unit of Telecom Italia is preparing the launch of its ultra high-speed broadband service using VDSL networks. Branded with an English name, ‘Live TIM’ has been in trials since May 7 and it is expected to be unveiled during this...

Amdocs steps up intelligent set-top box, M2M innovations

MIAMI - Amdocs has set its sights on transforming the set-top box into a media center controlled by tablets with integrated real-time social media and sharing tools. The 30-year-old customer experience system and services company is engaging 22 different areas in its innovation program to...

Amdocs primes the pump for CTIA, announces BSS transformation with Globe

Amdocs announced that it has won a 7-year BSS transformation and data warehouse modernization contract with Globe in the Philippines. The contract builds upon an existing relationship between Amdocs and Globe in which the operator has already deployed the jNetx Convergent Service Platform, along...

Open Mobile launches LTE in Puerto Rico, looks to 70% pop coverage by December

RIO DE JANEIRO - Puerto Rico now has a second LTE player as Open Mobile launched LTE commercial services this week following U.S.-based AT&T, which unveiled LTE last November as part of a national roll out. The unincorporated U.S. territory in the northeastern Caribbean is seen as a pioneer in launching LTE...

Reality Check: Managed services for OSS – what Latin American service providers need to know

Editor’s Note: Welcome to our weekly Reality Check column. We’ve gathered a group of visionaries and veterans in the mobile industry to give their insights into the marketplace. Spurred by the need to modernize and even transform their internal systems to meet growing demand for voice and data...

TIM partners with Amdocs for residential broadband service

TIM Brasil, the second largest mobile service provider in Brazil, has partnered with Amdocs (DOX) to help with consulting, integration and implementation services for its new TIM Fiber residential broadband service. This new project represents an expansion of Amdocs' previous work with the telecom operator. The two...

Claro Brazil shortens its sales cycle

América Móvil’s Claro Brazil has reduced the time it takes to add a new customer into the telecom operators’ base from 8-10 days to 2-3 days. This is a result of a change in business process management, through the implementation of a combination of...

MWC 2012: Amdocs launches solution to accelerate LTE deployments

Amdocs (DOX) launched an automated planning and design solution, dubbed Amdocs Single Click Network Rollout, that the company said supports accelerated LTE rollouts. Amdocs explained that the solution is designed to enable service providers to reduce the design time for new base stations and...

Amdocs: Carrier competition will be on service level

Telecom operators know that their competitive presence is increasingly coming from their ability to provide value-added services on top of their traditional voice and data offerings, otherwise they would be just pipes. This topic was key for OSS/BSS provider Amdocs as it unveiled a...

Reader Forum: Everyone loves a champion: The top transformation success factors

Editor’s Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible,...

Reader Forum: Old loyalty vs. new loyalty

Editor’s Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible,...

Amdocs unveils ‘Data Experience Solution’

Amdocs unveiled its Amdocs Data Experience Solution, which it said was designed to help service providers deploy new data services that could improve the customer user experience and accelerate data services monetization.

Carriers agree to alert customers in real time

The Federal Communications Commission says it will require carriers to alert customers who are about to exceed limits on their data or calling plans, or incur large roaming charges. Along with Consumers Union and wireless association CTIA, the FCC today unveiled a new set...

Capital Markets: Amdocs acquires Bridgewater; Slim's stake in the Times; and more

Amdocs, announced that it has completed the acquisition of Bridgewater Systems Corporation, provider of policy management and network control solutions. The transaction is valued at approximately CAD$211 million, or CAD$139 million net of Bridgewater's cash as of June 30, 2011. Read more.Vector Capital...

Reader Forum: Watch the emerging market trendsetters

Editor's Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible,...