BSS

Agentic AI promises smarter, more autonomous telecom operations, but fragmented OSS/BSS, middleware, and messaging platforms deny it the operational context it needs. Without end-to-end visibility, CSPs risk weaker automation, poorer …

Operators must move beyond basic human-in-the-loop assistance to embed agentic AI across their digital core systems, build invisible self-healing networks, unlock billions in value, and define next-generation connectivity – writes …

Autonomous networks vary by operational domain, with progress determined less by technology than by data quality, integration readiness and governance foundations. Nemanja Prekovic, head of delivery TMT at Avenga, explains. …

Telco vendors are rushing agentic AI into OSS and BSS stacks – hard, at DTW Ignite this week. Nokia has just announced work with AWS and Databricks to build the …

The realities of non-terrestrial networks increasingly show that coverage depends as much on timing as location The telecom industry has so long built network optimization strategies around a static infrastructure …

For telcos, the surest AI wins come in their operational heartlands – streamlining customer care, enhancing enterprise services, and turning network data into actionable insights. System support – AI in …

In sum – what you need to know AI for internal telco efficiencies – AI is being used so successfully in customer care and network maintenance that service agents are …

We’re now a quarter of the way through the 21st century. Just 25 years ago, we feared the Year 2000 (Y2K) (or Millennium) bug would cause major computer glitches and …

As 5G Standalone ramps, monetization hinges on marrying customer experience with network insights While digital transformation has been a buzzword in many different industries for some time, the rubber is …

Data doesn’t just support decisions; it drives them. For mobile virtual network operators (MVNOs), access to data is the one key differentiator upon which all other differentiators depend. MVNOs are …

BSS/OSS modernization is essential to effectively monetize open APIs and network slicing, and sets the stage for the continued evolution of 5G Operators are constantly in the process of modernizing …

Using a gen AI overlay for legacy BSS allows operators to unlock value from data without a holistic upgrade Last month at the TM Forum’s DTW—Ignite event in Copenhagen, Denmark, …

I still remember when TM Forum Live! was hosted in Nice down on the French Riviera, and it was very much a business support system (BSS) show. The scope of …

The vast majority of CSPs have digitally transformed the systems and automated many of the processes to support their B2C customers. Many are now turning their attention to transforming the …

Mobile Virtual Network Operators (MVNOs) are pretty hot right now. The market is calculated to be worth $81.42 billion in 2024 and is anticipated to more than double to $167.7 …

UK telecoms operator BT Group is upgrading its application server as a new service creation platform to develop and monetize new services for consumers and enterprises. The company is working …

The 5G revolution has sparked a race among communication service providers (CSPs) to maximize return on their significant investments. To date, the focus has largely been on developing new 5G …

Many hands make light work. It is an old saying that takes on significant new meaning for mobile operators looking for new markets to recoup their multi-billion-dollar investments in infrastructure …

As a company, three years ago, we decided to head toward the public cloud — and do so in a very public and aggressive way. It was seen as an …

‘There is an important confluence of IT data and OT data that is going to drive the SLAs [service-level agreements] and services provided by CSPs,’ says Volt Active Data exec …

An operator’s marketing team wants to launch a new offer. They also want to grow the subscriber base and develop a new referral scheme to attract new subscribers. The customer …

This article is taken from a new Enterprise IoT Insights report on Industrial 5G SLAs. The full article, including additional sections, along with the rest of the report – with …

  5G moves the world into an ever more connected state. Organizations that adapt to this movement will survive – and even become leaders in their industries – while the …

With Wi-Fi 6, the frustration of a slow connection in busy areas might be a thing of the past 802.11ac, or Wi-Fi 5 was released in 2014, and at the …