MIAMI - Latin American telecom operator giant America Movil has begun a project to standardize its company's primary IT systems in the region. Named America Movil One, the project was launched after Brazilian Claro transformed its business process management systems by implementing a combination...
After 18 months working on the Vivo integration, Telefonica announced that starting April 15 all Brazilian products, including mobile, fixed, pay-TV and broadband services for consumers and enterprise segments, will be re-branded under the Vivo name (which means "Alive" in English). Currently, Brazil is Telefonica's biggest...
As a mobile operator across 32 markets in the Caribbean, Central America, and the Pacific, Digicel Group Limited was facing a growth that its in-house CRM(customer relationship management) system could not support. To meet this increase and be prepared for future demand growth, Digicel’s IT...
Editor's Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible,...
Editor's Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible,...
Following are infrastructure contracts announced during the past week: Alcatel-Lucent Africa: With Microsoft to extend customer management solution to include Microsoft Dynamics CRM. The customer management solution is part of Alcatel-Lucent's Business Support System (BSS) suite which includes customer information systems such as call...
DUBLIN – One of the buzz words at the TM Forum 2011 has been “customer experience,” with companies looking towards ways to improve the relationship between the service provider and the customer with relationship management tools. One of the companies hoping to stand out...
Hello! And welcome to our Friday column, Worst of the Week. There's a lot of nutty stuff that goes on in this industry, so this column is a chance for us at RCRWireless.com to rant and rave about whatever rubs us the wrong way....
Editor's Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible,...
Velti plc is going public and plans to generate more than $150 million in the process. The mobile marketing and advertising company has filed plans for an initial public offering, pricing 12,518,008 shares at $12 each.Velti operates an online platform for mobile marketing and...
Editor's Note: Welcome to our weekly feature, Analyst Angle. We've collected a group of the industry's leading analysts to give their outlook on the hot topics in the wireless industry.It is a new year … the time when we are told this is “The...
Editor's Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible,...
Business Wire | January 4, 2011 | Press Release
PARIS--(BUSINESS WIRE)--Truffle Capital, a major European private equity firm, today announced that its portfolio company LeadMedia has acquired MediaFactory, ...
Editor's Note: Welcome to our weekly feature, Analyst Angle. We've collected a group of the industry's leading analysts to give their outlook on the hot topics in the wireless industry.“… a cloud of mystery surrounds the new ASP business concept,” --Intellisoft, 1990 Today, the...
Editor's Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible,...
Editor's Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible,...
Oracle Corp. (ORCL) is acquiring Art Technology Group Inc. (ARTG) for approximately $1 billion in an purely cash-for-stock deal.Oracle plans to push further into mobile following the deal, particularly with ATG's ability to create mobile commerce apps for business.ATG made the announcement on the...
Two customer call centers are ramping up staff, once again fueling speculation that Verizon Wireless will begin selling Apple Inc.'s iPhone soon. However, Verizon Wireless could also be ramping up customer service as it prepares to launch six LTE devices and service in 38...
Editor's Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible,...
Synchronoss Technologies Inc. has acquired FusionOne Inc. for $40 million in order to expand its business offerings for wireless service providers. Synchronoss provides transaction management software, including order provisioning and management services, while FusionOne provides software to help operators transfer customer content and synchronization...
