J.D. Power and Associates

AGOURA HILLS, Calif.-According to a recent J.D. Power and Associates study, nearly half of telecom service customers polled expressed interest in bundled services from just one telecommunication company. The report …

AGOURA HILLS, Calif.-Orange continues to dominate the U.K. mobile market in terms of customer satisfaction, according to a study by J.D. Power and Associates titled, “1999 U.K. Mobile Customer Satisfaction …

Bundling continues to push forward, albeit at a slow pace. A recent Arthur Andersen survey of telecommunications companies found 66 percent of respondents offer bundled services to business customers, and …

NEW YORK-Orange plc outshined the other major mobile network providers in the United Kingdom, according to the J.D. Power and Associates 1998 U.K. Mobile Customer Satisfaction Study. Orange’s overall satisfaction …

DENVER-Personal communications services providers have overall customer satisfaction levels significantly higher than traditional cellular carriers, according to a new J.D. Power and Associates study that analyzed 18 PCS markets in …

WASHINGTON-Sprint Spectrum L.P., which began offering personal communications service in Washington a year ago through partner American Personal Communications, has converted its marketing from a big-bang effort to one resembling …

The fervent growth of the wireless industry has turned into a gold mine of opportunities for Safco Technologies Inc. The Chicago-based company develops and provides automated signal strength testing products …

AGOURA HILLS, Calif.-J.D. Power and Associates announced it will jointly produce additional studies on the wireless telecommunications market with Safco Technologies Inc., a company that deploys measurement systems and analysis …

In an initial study of customer satisfaction among cellular telephone service consumers, J.D. Power and Associates found that local Bell telephone companies achieved higher satisfaction rankings than their nonwireline rivals …

Recent research on cellular subscriber churn conducted by customer satisfaction powerhouse J.D. Power and Associates calls into question the industry’s “more-is-better” approach to retail distribution of service. J.D. Power for …