The telematics market appears to be improving, according to two new studies, but the auto and wireless industries need to focus on offering specific, selected services to take advantage of the market. According to results of a new J.D. Power and Associates survey, 63...
LONDON—A new report stated the number of contract mobile subscribers has increased in the United Kingdom for the first time since 1999. J.D. Power and Associates said the number of new users choosing to pay on a monthly basis increased from 12 percent in...
Like chromosomes in the human body, the so-called Generations X and Y will wrestle for the kind of wireless features the automotive industry should provide in next-generation vehicles.Generation X (ages 24 to 34) comprising busy, work-oriented and pragmatic customers will opt for time savings...
Verizon ranked highest in overall customer satisfaction among users in nine markets, according to the J.D. Power and Associates "2000 U.S. Wireless Customer Satisfaction Study" released last week.The markets included Boston, Detroit, Houston, Los Angeles, New York, Philadelphia, San Diego, St. Louis and Washington/Baltimore....
AGOURA HILLS, Calif.-According to a recent J.D. Power and Associates study, nearly half of telecom service customers polled expressed interest in bundled services from just one telecommunication company.The report showed that convenience, or the desire to receive a single bill and deal with only...
AGOURA HILLS, Calif.-Orange continues to dominate the U.K. mobile market in terms of customer satisfaction, according to a study by J.D. Power and Associates titled, "1999 U.K. Mobile Customer Satisfaction Study."Orange received the highest customer satisfaction index score at 116 for the second year...
Bundling continues to push forward, albeit at a slow pace.A recent Arthur Andersen survey of telecommunications companies found 66 percent of respondents offer bundled services to business customers, and 61 percent are offering these services to residential customers. About 71 percent of long-distance carriers...
NEW YORK-Orange plc outshined the other major mobile network providers in the United Kingdom, according to the J.D. Power and Associates 1998 U.K. Mobile Customer Satisfaction Study.Orange's overall satisfaction rankings were fueled by top scores in key areas, including corporate capabilities, call quality and...
DENVER-Personal communications services providers have overall customer satisfaction levels significantly higher than traditional cellular carriers, according to a new J.D. Power and Associates study that analyzed 18 PCS markets in the United States.The study, "Analysis of Personal Communications Services Report," explored in depth three...
WASHINGTON-Sprint Spectrum L.P., which began offering personal communications service in Washington a year ago through partner American Personal Communications, has converted its marketing from a big-bang effort to one resembling a continuous rumble.During the last 13 months, the carrier has attracted more than 100,000...
The fervent growth of the wireless industry has turned into a gold mine of opportunities for Safco Technologies Inc.The Chicago-based company develops and provides automated signal strength testing products and has seen its business grow at a rate of 42 percent for the last...
AGOURA HILLS, Calif.-J.D. Power and Associates announced it will jointly produce additional studies on the wireless telecommunications market with Safco Technologies Inc., a company that deploys measurement systems and analysis software to the industry.J.D. Power said the new studies will report on the performance...
In an initial study of customer satisfaction among cellular telephone service consumers, J.D. Power and Associates found that local Bell telephone companies achieved higher satisfaction rankings than their nonwireline rivals in most of the eight markets covered in the study.The "1995 J.D. Power and...
Recent research on cellular subscriber churn conducted by customer satisfaction powerhouse J.D. Power and Associates calls into question the industry's "more-is-better" approach to retail distribution of service.J.D. Power for years has conducted customer satisfaction studies for a broad range of consumer products and services,...
