J.D. Power and Associates

WESTLAKE VILLAGE, Calif.-According to new research from J.D. Power and Associates, U.S. mobile phone owners are becoming increasingly concerned with their phones’ design and ease of use. “As more services …

Verizon Wireless and T-Mobile USA Inc. again outranked the competition in a J.D. Power and Associates consumer survey, this time posting the highest retail sales satisfaction among the wireless industry’s …

Verizon Wireless and T-Mobile USA Inc. provide the highest retail sales satisfaction among the wireless industry’s six largest operators, according to the J.D. Power and Associates 2005 Wireless Retail Sales …

T-Mobile USA Inc. again showed that size is not what’s most important to customers. The industry’s smallest nationwide operator posted the highest customer satisfaction performance across all six regions in …

T-Mobile USA Inc. again showed that size is not what’s most important to customers as the industry’s smallest nationwide operator posted the highest customer satisfaction performance results across all six …

Verizon Wireless, T-Mobile USA Inc. and Nextel Communications Inc. all gained bragging rights from this year’s J.D. Power and Associates Wireless Call Quality Performance Study. Customers rated each carrier highest …

Verizon Wireless, T-Mobile USA Inc. and Nextel Communications Inc. all gained bragging rights from this year’s J.D. Power and Associates Wireless Call Quality Performance Study. Customers rated each carrier highest …

For the second consecutive year, T-Mobile USA Inc. showed that size isn’t everything when it comes to customer service as the carrier topped consumer research firm J.D. Power and Associates’ …

For the second consecutive year, T-Mobile USA Inc. showed that size isn’t everything when it comes to customer service as the carrier topped consumer research firm J.D. Power and Associates …

With three months of financial and operational performance on the books, 2005 is setting up as another strong year for the wireless industry. Analysts noted that first-quarter results have shown …

T-Mobile USA Inc. reported a surprisingly strong 957,000 net customer additions for the first quarter of this year, which fell short of the nearly 1.2 million customers the carrier added …

T-Mobile USA Inc. again topped a J.D. Power and Associates ranking, this time garnering the highest overall customer satisfaction among wireless voice and data service for business customers as part …

T-Mobile USA Inc. again topped a J.D. Power and Associates ranking, this time garnering the highest overall customer satisfaction among wireless voice and data service for business customers as part …

WASHINGTON-U.S. and global unions accused T-Mobile USA Inc. of embracing an anti-union policy here that would not be permitted in Germany, where the wireless company’s parent company is based. The …

Asian vendors score best in customer satisfaction WESTLAKE VILLAGE, Calif.-Overall satisfaction among wireless mobile-phone owners is up 5 percent from last year, according to J.D. Power and Associates’ newly released …

J.D. Power and Associates reported that T-Mobile USA Inc. ranked highest in overall retail sales customer satisfaction among the nation’s seven largest wireless operators, according to the firm’s 2004 Wireless …

J.D. Power and Associates reported that T-Mobile USA Inc. ranked highest in overall retail sales customer satisfaction among the nation’s seven largest wireless operators, according to the firm’s 2004 Wireless …

J.D. Power and Associates’ 2004 Wireless Call Quality Performance Study provided most carriers with something to brag about, as four of the six nationwide operators posted high scores for at …

J.D. Power and Associates’ 2004 Wireless Call Quality Performance Study provided most carriers with something to brag about, as four of the six nationwide operators posted high scores for at …

The continued emphasis carriers are placing on alternative sales and information channels appears to be paying off as a report from industry research firm Compete Inc. showed a dramatic increase …

T-Mobile USA Inc. ranked highest among the seven largest wireless service providers in customer-care performance, beating out Verizon Wireless, Alltel Corp. and Nextel Communications Inc., which all performed above average, …

The telematics market appears to be improving, according to two new studies, but the auto and wireless industries need to focus on offering specific, selected services to take advantage of …

LONDON—A new report stated the number of contract mobile subscribers has increased in the United Kingdom for the first time since 1999. J.D. Power and Associates said the number of …

Like chromosomes in the human body, the so-called Generations X and Y will wrestle for the kind of wireless features the automotive industry should provide in next-generation vehicles. Generation X …

Verizon ranked highest in overall customer satisfaction among users in nine markets, according to the J.D. Power and Associates “2000 U.S. Wireless Customer Satisfaction Study” released last week. The markets …