Three Christmases ago, Sue Nokes received a call from a T-Mobile USA Inc. customer who had been bumped up through the customer care system until he reached her. The man, Nokes recalled, told her that though he liked the carrier's customer service reps, he...
Tier 1 operators are beginning to use retail outlets to build long-term customer relationships and generate revenues from lucrative data applications. But when it comes to the brick-and-mortar sales counter, the wireless consumer is still very much up for grabs. While the wireless industry...
Wireless carriers struck out once again in Consumer Reports' annual survey of cellular phones and service. Cingular Wireless L.L.C.'s acquisition of AT&T Wireless Services Inc. came in for particularly harsh criticism, since many former AWS customers reported low satisfaction after the merger. Overall, customer...
WESTLAKE VILLAGE, Calif.-According to new research from J.D. Power and Associates, U.S. mobile phone owners are becoming increasingly concerned with their phones' design and ease of use. "As more services are added to the phone, the ability to navigate around the handset in an...
Verizon Wireless and T-Mobile USA Inc. again outranked the competition in a J.D. Power and Associates consumer survey, this time posting the highest retail sales satisfaction among the wireless industry's six largest operators. The study was based on experiences reported by 6,144 wireless users...
Verizon Wireless and T-Mobile USA Inc. provide the highest retail sales satisfaction among the wireless industry's six largest operators, according to the J.D. Power and Associates 2005 Wireless Retail Sales Satisfaction Study. The study was based on the experiences reported by 6,144 wireless users...
T-Mobile USA Inc. again showed that size is not what's most important to customers. The industry's smallest nationwide operator posted the highest customer satisfaction performance across all six regions in the J.D. Power and Associates 2005 U.S. Wireless Regional Customer Satisfaction Index Study. The...
T-Mobile USA Inc. again showed that size is not what's most important to customers as the industry's smallest nationwide operator posted the highest customer satisfaction performance results across all six regions in the J.D. Power and Associates 2005 U.S. Wireless Regional Customer Satisfaction Index...
Verizon Wireless, T-Mobile USA Inc. and Nextel Communications Inc. all gained bragging rights from this year's J.D. Power and Associates Wireless Call Quality Performance Study. Customers rated each carrier highest in call quality in at least one of the six geographical regions included in...
Verizon Wireless, T-Mobile USA Inc. and Nextel Communications Inc. all gained bragging rights from this year's J.D. Power and Associates Wireless Call Quality Performance Study. Customers rated each carrier highest in call quality in at least one of the six geographical regions included in...
For the second consecutive year, T-Mobile USA Inc. showed that size isn't everything when it comes to customer service as the carrier topped consumer research firm J.D. Power and Associates' 2005 Wireless Customer Care Performance Study. The study included 8,600 wireless users who contacted...
For the second consecutive year, T-Mobile USA Inc. showed that size isn't everything when it comes to customer service as the carrier topped consumer research firm J.D. Power and Associates 2005 Wireless Customer Care Performance Study. The study included 8,600 wireless users who contacted...
With three months of financial and operational performance on the books, 2005 is setting up as another strong year for the wireless industry. Analysts noted that first-quarter results have shown a substantial year-over-year improvement in customer growth along with improving churn and margin performances...
T-Mobile USA Inc. reported a surprisingly strong 957,000 net customer additions for the first quarter of this year, which fell short of the nearly 1.2 million customers the carrier added during the first quarter of 2004, but was well ahead of analysts' forecasts of...
T-Mobile USA Inc. again topped a J.D. Power and Associates ranking, this time garnering the highest overall customer satisfaction among wireless voice and data service for business customers as part of J.D. Power and Associates 2005 Business Wireless Satisfaction Study. T-Mobile USA also topped...
T-Mobile USA Inc. again topped a J.D. Power and Associates ranking, this time garnering the highest overall customer satisfaction among wireless voice and data service for business customers as part of J.D. Power and Associates 2005 Business Wireless Satisfaction Study. T-Mobile USA topped a...
WASHINGTON-U.S. and global unions accused T-Mobile USA Inc. of embracing an anti-union policy here that would not be permitted in Germany, where the wireless company's parent company is based. The Communications Workers of America and the Geneva-based Union Network International are protesting T-Mobile's alleged...
Asian vendors score best in customer satisfaction WESTLAKE VILLAGE, Calif.-Overall satisfaction among wireless mobile-phone owners is up 5 percent from last year, according to J.D. Power and Associates' newly released "2004 U.S. Wireless Mobile Phone Evaluation Study," representing the first significant increase the industry...
J.D. Power and Associates reported that T-Mobile USA Inc. ranked highest in overall retail sales customer satisfaction among the nation's seven largest wireless operators, according to the firm's 2004 Wireless Retail Sales Satisfaction Study. The study, which included responses from 4,462 wireless users who...
J.D. Power and Associates reported that T-Mobile USA Inc. ranked highest in overall retail sales customer satisfaction among the nation's seven largest wireless operators, according to the firm's 2004 Wireless Retail Sales Satisfaction Study. The study, which included responses from 4,462 wireless users who...
J.D. Power and Associates' 2004 Wireless Call Quality Performance Study provided most carriers with something to brag about, as four of the six nationwide operators posted high scores for at least one of the six regions the marketing firm included in the study.J.D. Power...
J.D. Power and Associates' 2004 Wireless Call Quality Performance Study provided most carriers with something to brag about, as four of the six nationwide operators posted high scores for at least one of the six regions the marketing firm included in the study.J.D. Power...
The continued emphasis carriers are placing on alternative sales and information channels appears to be paying off as a report from industry research firm Compete Inc. showed a dramatic increase in the number of wireless service prospects who are surfing carrier Web sites in...
T-Mobile USA Inc. ranked highest among the seven largest wireless service providers in customer-care performance, beating out Verizon Wireless, Alltel Corp. and Nextel Communications Inc., which all performed above average, according to the J.D. Power and Associates 2004 Wireless Customer Care Performance Study.The study's...
