Canada’s regional operators, mobile virtual network operators and sub-brands scored highest in customer satisfaction according to a new survey released by J.D. Power and Associates.
The survey of more than 12,000 wireless customers found that among “full-service” carriers, or those that own and operate their...
T-Mobile US looks to have re-gained some of its LTE network reputation, with a new report from OpenSignal finding the market’s smallest nationwide operator providing the highest network speeds during the first quarter of the year. However, the scope of LTE coverage remains in...
Sprint looks to be moving quickly on planned job cuts as the beleaguered telecommunications provider tries to gain its footing under new management.
According to published reports, Sprint announced this week plans to cut 1,550 customer service positions, including the closure of a number of...
T-Mobile US tightened up the data offerings on its Simple Choice rate plans, offering entry-level and mid-tier users a bit more to play with while charging heavy users a bigger toll. The announcement came late Friday afternoon, a time when companies typically look to...
A couple of reports surfaced this week handing out pats-on-the-backs to some wireless operators, and notes of shame to others. Those reports were great in that they named and ranked carriers according to what the surveys founds,
Editor’s Note: Wireless operators are a busy bunch, and as such RCR Wireless News will attempt to gather some of the important announcements that may slip through the cracks from the world’s largest carriers in a weekly wrap-up. Enjoy!
--Verizon Wireless looks again to be...
Editor’s Note: Wireless operators are a busy bunch, and as such RCR Wireless News will attempt to gather some of the important announcements that may slip through the cracks from the world’s largest carriers in a weekly wrap-up. Enjoy!
--T-Mobile US continued to tinker with...
We just came through a very dynamic week in the telecom industry as events unfolded on multiple fronts. On the spectrum front, AT&T announced that it would be purchasing 1.7/2.1 GHz advanced wireless services spectrum from Cable One.
AT&T Mobility usurped rival Verizon Wireless atop J.D. Power and Associates latest survey of “customer care full-service performance,” building on recent top customer care scores in similar surveys.
According to the latest J.D. Power and Associates findings, AT&T Mobility posted a score of 793 out...
On the heels of a bevy of smartphone launches, J.D. Power and Associates this morning reported that its latest customer survey found that customers that regularly use social media applications are more satisfied with their smartphone. More important for carriers, those customers also spend...
Wireless customers transacting business in retail locations have become increasingly satisfied with the experience, even more so if that business is with Sprint Nextel, according to a new report from J.D. Power and Associates.
The consumer survey found that overall satisfaction among “full-service” wireless customers...
T-Mobile USA, which has made a name for itself in garnering customer service accolades from the likes of J.D. Power and Associates, said it plans to close seven call centers by the end of June, resulting in 1,900 job cuts. The carrier said the...
On the same day that the government reported strong job growth in February, Verizon Wireless is reportedly set to close three U.S.-based call centers in a move that could impact 3,175 jobs.
According to published reports, Verizon Wireless will be shuttering call centers in...
While the mobile industry has been busy hyping the benefits of “4G” to consumers, those that have taken them up on the offer have been busy contacting their respective carriers’ customer care centers at a greater rate, according to the latest customer care survey...
Verizon Wireless (VZ) again came out the big winner in J.D. Power and Associates ranking of network quality, garnering the highest consumer scores in five of the six regions. The carrier only lost out in the North Central region to U.S. Cellular Corp. (USM)J.D....
Contract customers are more satisfied with their customer care than no-contract or prepaid customers, according to a new study from J.D. Power and Associates. Among contract customers, Verizon Wireless (VZ) scored best, while Boost Mobile, a division of Sprint Nextel Corp. (S), fared...
Almost half of all prepaid wireless customers in the United States are on recurring monthly service plans, according to a new survey from J.D. Power and Associates. The survey found that the pay-as-you-go option among prepaid providers continues to fall in popularity among customers.The...
Wireless consumers that are really addicted to their devices are also really happy with those devices, according to the latest customer satisfaction studies conducted by J.D. Power and Associates. The studies, one focused on smart phones and one on traditional mobile phones, found that...
Hello! And welcome to our Friday column, Worst of the Week. There's a lot of nutty stuff that goes on in this industry, so this column is a chance for us at RCRWireless.com to rant and rave about whatever rubs us the wrong way....
Verizon Wireless took top honors in J.D. Power and Associates newest call quality performance study, even as overall call quality stagnated due to more smart-phone usage, increased text messaging and more calls made indoors. The percentage of wireless calls made indoors has increased to...
Carlson Wireless announced the launch of LongHaul ST, the next generation of wireless microwave connectivity for multiple Applications.The LongHaul ST is the newest product series to be added to CWT's lineup of wireless microwave connectivity solutions. The ST was designed in response to the...
Hello! And welcome to our Friday column, Worst of the Week. There's a lot of nutty stuff that goes on in this industry, so this column is a chance for us at RCRWireless.com to rant and rave about whatever rubs us the wrong way....
T-Mobile USA Inc. once again held the top position for customer service among wireless operators, followed by Verizon Wireless, in the newest J.D. Power and Associates survey. Not surprisingly, customers who had contact with an actual person rather than an automated response system were...
Editor's Note: Welcome to our weekly feature, Analyst Angle. We've collected a group of the industry's leading analysts to give their outlook on the hot topics in the wireless industry. This article is an excerpt from RCR Wireless News' July Special Edition, "Riding the...
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