WASHINGTON-The Federal Communications Commission said wireless complaints dropped in the second quarter, a shift the agency attributed to a reduction in consumer gripes about billing and rates. At the same time, the FCC said wireless consumer complaints increased in other categories, including carrier marketing...
Wireless carriers certainly take their fair share of abuse from consumers and lawmakers. Consumer and other complaints range from billing to early termination fees to coverage issues.But carriers should receive notice for the positive too, and the nation's operators should be commended for outstanding...
WASHINGTON-The Federal Communications Commission said wireless complaints dropped in the second quarter, a shift the agency attributed to a reduction in consumer gripes about billing and rates. At the same time, the FCC said wireless consumer complaints increased in other categories, including carrier marketing...
TAMPA, Fla.-Syniverse Technologies Inc. landed a three-year contract with Cingular Wireless L.L.C. to provide clearing and settlement services for roaming partnerships beginning in January 2006.Syniverse said it will provide Cingular with its ACCESS service, which it said simplifies the exchange of billing data between...
While deep-pocketed publishers try to wow gamers with sophisticated titles and eye-popping three-dimensional graphics, Randy Shepherd is stooping to conquer. The managing director of Werd Interactive Inc. is targeting middle-aged businessmen, soccer moms and other unlikely gamers with a handful of simple, stripped-down offerings...
WASHINGTON-As industry spotlights the latest wireless data innovations this week in San Francisco, another show will unfold just blocks away, where the California Public Utilities Commission opens hearings on a telecom consumer protection plan with potentially far-reaching implications for firms at the Moscone Center...
Sprint Nextel Corp. released preliminary third-quarter customer growth results below many analysts' estimates, but noted that its integration efforts are ahead of schedule and raised the net present value of expected merger synergies.Sprint Nextel said it expects to post 1.2 million total net customer...
Wireless carriers continued the arduous task of repairing networks in the Gulf Coast region hit hard by Hurricane Katrina last month, though few operators have released financial details of the repairs. The federal government noted last week that it could cost a total of...
Canadian telecom giants Rogers Communications Inc. and Bell Canada said they plan to jointly build and manage a nationwide wireless broadband network that could include roaming opportunities with Craig McCaw's U.S.-based wireless broadband provider Clearwire Corp. Bell Canada and Rogers said they will pool...
WASHINGTON-A key court battle with far-reaching implications for nationwide calling plans of top mobile-phone carriers kicked off in a federal appeals court in Atlanta, with a consumer group and Vermont regulators arguing the Federal Communications Commission exceeded its authority in pre-empting state regulation of...
Canadian telecom giants Rogers Communications Inc. and Bell Canada said they plan to jointly build and manage a nationwide wireless broadband network that through a potential roaming agreement could include Craig McCaw's U.S.-based wireless broadband provider Clearwire Corp. Bell Canada and Rogers said they...
Sprint Nextel Corp. said the financial impact of Hurricane Katrina will be between $150 million and $200 million net of expected insurance recovery. The carrier said the estimates include capital and operating costs primarily associated with restoration of network infrastructure and retail operations, along...
Cingular Wireless L.L.C. has tapped SmartTrust AB's over-the-air technology to simplify Cingular's third-generation network rollout, the companies said Tuesday. The software developer will manage the activation process both on users' 3G Subscriber Identity Module cards and through the integration of Cingular's back-end billing and...
ORLANDO, Fla.-Mobile entertainment services provider ClearSky Mobile Media Inc. and Viaero Wireless, which provides wireless service in Colorado and Nebraska, have launched a mobile entertainment offering called V-Edge. The service includes mobile Web browsing, downloadable content such as ringtones and games, and camera phone...
Looking for clarity amid the chaos caused by Hurricane Katrina is like looking for the needle in the proverbial haystack. In the race to restore telecom service to the affected areas, should one carrier be praised and another reprimanded for getting services up and...
WASHINGTON-The wireless industry averted a potential public-relations disaster, assuring government leaders that wireless services for Hurricane Katrina evacuees would not be cut off for lack of payment. Members of Congress, including Rep. Gene Green (D-Texas), whose district includes Houston, where many evacuees are staying,...
WASHINGTON-The wireless industry appears to have averted a potential public-relations disaster; quickly responding to government leaders who were concerned that Hurricane Katrina evacuees' wireless services had been cut off for lack of payment.Members of Congress, including Rep. Gene Green (D-Texas), whose district includes Houston...
WASHINGTON-Radio-frequency identification and global positioning system applications could find increasing traction in the enterprise space, according to a new study by Harris Interactive and ForceNine Consulting.RFID and GPS applications are relatively rare among large enterprises today with only 10 percent of businesses using RFID...
The wireless industry continues to struggle with service outages in the aftermath of Hurricane Katrina, which devastated the Gulf Coast region when it came ashore Aug. 29, but by late last week, carriers appeared to be making some progress. News reports indicated that wireless...
MOUNTAIN VIEW, Calif.-VeriSign Inc. announced a deal with Rural Cellular Corp., which operates in the Midwest, Northeast, Northwest and Southern regions, to provide VeriSign's wireless billing service for RCC's GSM customers. RCC already uses several VeriSign products, including billing and customer management solutions, the...
WASHINGTON-As the bill-of-rights brawl in California enters a critical stage, emerging developments on the federal front could end up eclipsing state regulator Susan Kennedy's campaign to enact by year's end a consumer protection regime far less regulatory than the one approved last year to...
VeriSign Inc. announced an agreement with Rural Cellular Corp., which operates in the Midwest, Northeast, Northwest and Southern regions, to provide VeriSign's wireless billing service for RCC's GSM customers.RCC already uses several VeriSign products, including billing and customer management solutions, the vendor said. Terms...
Bolstered by a relatively speedy and uneventful approval process and a new ticker symbol that began trading on the New York Stock Exchange last week, Sprint Nextel Corp. said it is in position to become a differentiated wireless provider focused on providing advanced services...
Controversial messaging company SMS.ac is hoping to scrub its image by issuing consumers' rights guidelines for wireless companies. The text-messaging company issued a six-point Consumer Bill of Rights calling on messaging and content providers to offer clear pricing, effective customer service and money-back refunds...
